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Product, Price & Policy Promise

Tenon Tours is happy to compare products, prices and policies you may find from other travel companies or when trying to create a tour package on your own. Stay informed, understand what you’re paying for, and book your tour in confidence.

 

PRODUCT PROMISE:

There are a lot of options out there. If you are shopping around and have found a similar package or just need help comparing types of tours we are happy to review them with you.

If you’re considering booking the do-it-yourself way please let us know and we’re also happy to evaluate your findings to make sure you’re receiving everything you need for your trip. We are able to help with understanding currency exchange value, online booking fees & room inclusion differences just to name a few of the things that are easy to overlook when comparing prices online.

Remember, Tenon Tours is the only company to offer semi-escorted City Hopper tours of Ireland and Scotland.

 

PRICE PROMISE:

You’re planning the trip of your dreams!  If you find a comparable tour or do-it-yourself package at a lower price we will evaluate your options and make sure you get the best deal for your money.

Tenon Tours offers you a One Place, One Price option so you can pay in $USD and not have to worry about exchange rate fluctuations or additional fees after you check out.

 

POLICY PROMISE:

Payments, Cancellations, and Changes… oh my!  If you can find a better policy, we’ll match it!

  • Tenon Tours offers low deposits** to secure your prices in $USD.
  • Half price deposits if you book 6 months or more prior to your trip and use our flexible monthly payment plans.
  • Travel Savings Account & Personal Registry Page: Always wanted to save for that trip of your dreams, or would your friends & family like to contribute to your trip as a present?  Find out more here.
  • 30 Day Price Watch: We will reprice the land portion of your trip 30 days from receipt of your deposit upon request and adjust it if the exchange rate* is more favorable than the day you deposited!
  • Need to cancel?  No problem!  You have the following options***:


Tenon Tours guarantees the BEST value & personal customer service in the industry!

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All policies are for land packages operated by Tenon Tours only. Escorted and Special Event Tours not included in listed Policy Promise, please speak to your Personal Travel Representative.

AIR CANCELLATIONS: Most airlines require purchase at time of quote to lock in the price and schedule and are then non-refundable. No cash refunds will be issued for air cancellations. Each airline’s cancellation conditions vary, so check with the air carrier’s cancellation policy directly if future trip credit will be issued.

CUSTOM ITINERARIES: If your trip itinerary is custom designed including any properties that require non-refundable deposits to secure space or over certain holiday or special time periods, additional cancellation fees may apply.
…
*As found on XE.com
**Deposit of 35% of your total trip cost is required, unless otherwise indicated. Balances/full payment is required 90 days prior to departure.
***At least 15+ days prior to departure. Changes within 15 days may incur fees as imposed by suppliers.
If you would like to transfer your trip within two years you will be refunded less your cancellation fee per the schedule below. Your cancellation fee will be credited towards your balance of your re-booked tour. If you are not able to transfer your trip or reschedule our standard flexible cancellation policy will still apply:
…91+ days prior to departure: Initial deposit
…61-90 days prior to departure: 50% refund
…31-60 days prior to departure: 25% refund
…16-30 days prior to departure: No cash refund. 50% of trip value can be applied to a future trip within 1-calendar year
…Within 15 days of departure: No refunds or credit
Any non-refundable airfare, optional tours or events and/or insurance premiums will not be refunded. To request full terms and conditions please contact us.


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