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![Family looking up at cathedral]()
By-Your-Side Service℠
From Start to Never Finish
When you book with Tenon Tours, that means you’re in for a real treat. Our exclusive signature By-Your-Side Service℠ is just that—we’re by your side every step of the way, from the start of your journey until after you return home. You’ll always be connected with a live agent — never an automated chat service — so you can rest assured that you are receiving personalized and attentive care from start to finish. Our team is always in the background, working away to make sure every detail is covered, every step of your itinerary is handled. Service so effective, you’ll think we’re right there with you. But don’t worry; we’re miles away handling all the nitty gritty details so you don’t have to.
Dining
Considerations/Risk Factors
- Finding and booking dinner reservations
Average Planning Time
- 1–2 hours
How By-Your-Side Service℠ Can Help
- We help book your dining reservations, and with our mobile app, you’ll be able to book and manage dining reservations while traveling
Time of year
Considerations/Risk Factors
- Peak/off season, weather conditions, local events
Average Planning Time
- 30 min–1 hour
How By-Your-Side Service℠ Can Help
- We know the best times of the year to travel to the destination you want.
Transportation
Considerations/Risk Factors
- Pick-up and drop-off locations and times
Average Planning Time
- 3–5 hours
How By-Your-Side Service℠ Can Help
- We work directly with our partners to ensure smooth and timely transportation.
Day Tours & Attractions
Considerations/Risk Factors
- Purchasing tickets in advance for tours and attractions.
Average Planning Time
- 10+ hours
How By-Your-Side Service℠ Can Help
- We recommend tours based on your interests and help you book them.
Accommodations
Considerations/Risk Factors
- Type (hotel, B&B, castle)
- Location
- Room occupancy and configuration
- Amenities
Average Planning Time
- 1–5 hours
How By-Your-Side Service℠ Can Help
- We find and book your accommodations (hotels, B&Bs, castles, etc.) for you.
Currency & Budgeting
Considerations/Risk Factors
- International currency
- Conversion rate
- Foreign transaction fees
Average Planning Time
- 1–3 hours
How By-Your-Side Service℠ Can Help
- We’re willing to work to find the best options for you while staying within your budget. We price and lock-in in USD so you don’t need to worry about exchange rates.
Travel documents
Considerations/Risk Factors
- Reservations
- Confirmations
- Itinerary
Average Planning Time
- 1–2 hours
How By-Your-Side Service℠ Can Help
- All your important travel documents will be centralized in one location via our mobile app.
Additional research
Considerations/Risk Factors
- Culture and cuisine
- What to expect
- What to pack
- Travel insurance
- Traveling with a disability
Average Planning Time
- 6+ hours
How By-Your-Side Service℠ Can Help
- We offer a variety of guides and brochures to answer your questions.
Peace of mind
Considerations/Risk Factors
- Feeling unprepared
- Not knowing what to expect
- What if something goes wrong (i.e. you miss your flight, can’t locate your reservation, etc.)
How By-Your-Side Service℠ Can Help
- We’re here to help you from the planning process until you return home. You can contact our team via phone, email or chat on our mobile app. And you’ll always be connected with a live agent – never AI or chatbots!
- In case of any travel-related emergencies, we offer a 24/7 hotline. Our team is just a phone call away.
Courtney hasn’t traveled as far as she would like, but has big plans to see what her next adventures will be. So far her travels have taken her to Canada, Bermuda, Bahamas, Ireland, Scotland, and England.
Born and raised in Muckross, Killarney, Kate lived in Cork city for many years. She’s also lived in Brooklyn, New York, for a few months as well as Toronto, Canada. To Kate, there is nothing more exciting and wonderful than jumping headfirst into experiencing a new country and culture.
Emily grew up learning French and an obsession for learning other languages. If given the chance, she would go to France to immerse herself in the language and culture. As a former brewer, Emily is well versed in the beer world. While she is new to the travel industry, she’s driven by her passion for making people happy.
A small town girl from upstate New York, Gracie’s love of travel wasn’t truly discovered until her senior trip in high school. She’s now traveled to 15 countries, but she hopes to travel to every destination currently pinned on her Pinterest board one day. Her hands-down favorite? Italy.
Originally from Connecticut, Jill grew up exploring the East Coast which led to her wish to venture south for college at Virginia Tech. There, the desire to travel grew as she learned the ins and outs of Hospitality and Tourism Management. She’s visited Iceland, Ireland and Italy, but that’s just the beginning!
Natasha’s career in travel began as things often do—through connections. Having known a few members of the Tenon team from high school, her first international trip was with us. She really got insights into what our travelers experience while abroad, and her passion and fire for travel was sparked.
Growing up in Pennsylvania, Robin spent her summers vacationing in Delaware. Since then, the state that was once her ‘summer home’ has now become her permanent residence. Although she is new to working in the travel industry, she has always longed to explore the world and dreams of traveling to Italy.
By-Your-Side Service℠
Our personal concierge service and mobile app
Custom Europe Experts
Experts in planning truly customized trips
Value without Compromise
High-touch inclusions and customized experiences
Consistency with Individuality
You’ll always be met with the highest standards