Pre-Travel:
Transportation

Please contact your By-Your-Side Service℠ TEAM member if you have a question not answered below.

Pick your transportation type:

Enterprise Rent-A-Car Terms and Conditions for the British Isles
The Terms and Conditions outlined below are those which apply to Tenon Tours car rental bookings only. The conditions have been agreed upon, unless otherwise stated in the Legal Agreement and Acceptance Advice. All items are subject to change.

Your Rental Includes:
1. Unlimited Mileage & VAT Tax
2. Third Party Liability (TPL)
3. Road Fund License Fee (LF)
4. Damage Waiver (DW)
5. Airport Surcharge if part of rental

ONE WAY DROP FEE NOT INCLUDED

 

Super Coverage (SC)
The Super Cover Excess Waiver varies (GBP 12-15 or EUR 15-20) per day plus VAT depending on car categories. By accepting the SC in addition to DW, your financial responsibility for accidental damage to the Enterprise vehicle, its parts and accessories, is reduced to 100 GBP/EUR for manual vehicles and 200GBP/250EUR for automatics and minivans. Note: SC is invalidated if you are negligent e.g. it does not cover broken or lost keys, contamination of fuel, or damage to wheels or tires.

 

Collision Damage Waiver (CDW)
DW limits your financial responsibility for accidental damage to the Enterprise vehicle, and its parts and accessories, to the Excess Amount stated. This excess may be waived by the purchase of SC.

 

Security Deposit:
A deposit will be required by the car rental agency in case of any incidentals. This can only be paid with a Visa, Mastercard or American Express credit card and must be in the driver’s name. Discover and debit cards are not accepted. The deposit will be refunded to you after the vehicle is returned and inspected unless there are damages.

 

Additional Driver Charge:
Your rate includes 1 (one) driver. Further additional drivers are chargeable at 18GBP for UK rentals and 11EUR for Ireland rentals including VAT per day, with a maximum rental cost of 180GBP or 110EUR for each driver.

 

US license:
You do not need an international driver’s license or any special permits to drive a car in Ireland and/or the UK. You must bring with you and present your valid US driver’s license to operate any rental vehicle. All Renters must hold a current national license issued in English and valid for at least 1-year or more at time of rental. A valid passport will also be required. Provisional / Learner drivers or seriously endorsed license holders are not eligible to rent a car e.g. drunk driving Disqualification.

 

Cross Border Policy:
Ireland – There is no charge for taking a vehicle between the Republic of Ireland and Northern Ireland. Vehicles rented from Enterprise Ireland can be taken out of Mainland Ireland only for travel to the UK, where there is a charge of €175.00, and the vehicle must be returned to the territory it was rented from. Please notify the branch prior to rental of the vehicle if you would like to arrange this and please plan on staying in the rental location for at least 24-hours to collect your permit for out-of-country travel.

UK – There is no charge for taking a vehicle between the countries of the UK. Vehicles rented from Enterprise UK can be taken out of Mainland UK only for travel to Ireland, where there is a
charge of £125.00, and the vehicle must be returned to the territory it was rented from. Please
notify the branch prior to rental of the vehicle if you would like to arrange this and please stay in
the rental location for at least 24-hours to collect your permit for out-of-country travel.

 

GPS:
We cannot guarantee that your car rental will be equipped with a GPS. Please ask the representative if your car has a navigation system. If not, you may rent a GPS through the agency directly for an additional cost. As an alternative, we recommend downloading the ‘HERE WeGo’ mobile app onto your smartphone. This app allows you to download maps of the countries you will be traveling to. Once you arrive at your destination, you will be able to use the app for driving directions and locating nearby gas stations. The best part of the app is that all of this can be done completely offline, without connecting to the internet, as long as the maps are pre-downloaded!

 

Car Size/Luggage Allowance:
Your Travel Specialist has selected the vehicle size based on your number of passengers. Luggage space is limited to 1 checked bag no larger than 26″ in height and 1 personal item (backpack, purse, computer bag, etc.). If you have larger or extra bags (golf clubs, camera equipment), please let us know so we can make sure you have the correct size vehicle.

 

Add-ons:
When you arrive at the car rental agency, you will be prompted with a few options to add on to your reservation such as roadside assistance, adding another driver, pre-fuel, etc. It is completely up to your discretion to add these items as they cannot be pre-purchased by Tenon Tours.

Hours: Drivers are safe, considerate, qualified and knowledgeable. Daily rates are based on 8 consecutive hours of service and may be subject to additional time/driving/distance government regulations.

 

Vehicles: Vehicle size/type will depend upon group size and availability of the touring company. Exact vehicle type and size cannot be guaranteed but will be selected based on the comfort of all guests and set luggage allowance.

 

Luggage: Important- The vehicle chosen is determined upon the amount of total pre-booked guests and one (1) checked bag (no larger than 26 inches in height) and one (1) personal item (backpack, purse, computer bag) per person. If traveling with more luggage you must notify Tenon Tours upon booking or you may be required to upgrade or hire an additional vehicle, upon your service pick-up date. All vehicle upgrades, or additional charged hours, due to luggage overages are the responsibility of the client at the quoted price difference.

 

Tipping: Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

Times/Schedule: Using our best judgement, times will be confirmed based on your itinerary and availability. If you have any specific time requests, please let us know as your transfers will be confirmed in the next few weeks.

 

Transfers: Tenon Tours does not arrange/include transportation to and from the train stations unless otherwise mentioned. It is fairly easy to utilize public transportation throughout Ireland, the UK & Italy. You can use Uber, Taxis, Trams, and or Buses.

 

Arrival Time:
Please plan to arrive at the train station with enough time to comfortably collect your tickets and take your seats.
– If your train is traveling to a different country we recommend checking-in 45-60 minutes prior to departure.
– If your train is traveling in the same country we recommend checking-in 30 minutes prior to departure.

 

Ticket Types:
Using our best judgement your ticket type will be confirmed based on availability. If you have a preference or would like first class tickets please let us know as your transfers will be confirmed 90 days prior to your departure.

 

Irish Rail Ticket Types and Descriptions:

Low Fare Your ticket is valid on the selected service only. No change or refund is possible.
Semi-Flexible Fare Without changing your booking, you can travel on that day, on the service directly before or directly after the service you booked, subject to availability.
Flexible Fare On the day of travel, without changing your booking, you can travel at any time, subject to availability.

 

Scotrail Ticket Types and Descriptions:

Advanced For a specific train and must travel on your specified service. Unless your train is cancelled or delayed, and you choose not to travel, there are no refunds on Advance Tickets.
Off-Peak Semi-flexible Tickets with some time and/ or date restrictions. You will have to travel at certain times of the day and/or days of the week, and sometimes on specific routes or operators.
Any Time Flexible Tickets with no restrictions on time. Tickets are valid for one single journey on the date shown on the Ticket.

Times/Schedule:
Using our best judgement, times will be confirmed based on your itinerary and availability. If you have any specific time requests, please let us know as your transfers will be confirmed in the next few weeks.

 

Transfer: Tenon Tours does not arrange/include transportation to and from the train stations unless otherwise mentioned. It is fairly easy to utilize public transportation throughout Ireland, the UK and Italy. You can use Uber, taxis, trams and/or buses.

Times/Schedule: Using our best judgement, times will be confirmed based on your itinerary and availability. If you have any specific time requests, please let us know as your transfers will be confirmed in the next few weeks.

 

Transfers: Tenon Tours does not arrange transportation to and from the bus stations/stops. It is fairly easy to utilize public transportation throughout Ireland, the UK & Italy. You can use Uber, Taxis, Trams, Buses, and/or Hop-on Hop-off City Sightseeing Tour Buses. The cost for these transportation methods is not included in your tour unless specifically noted in your confirmation.

 

England

How can I get a GPS?

GPS can only be requested when reserving the car. They are on a first-come, first served basis at the rental office. Always check to make sure the car doesn’t come equipped with a factory installed navigation system since they are becoming standard equipment in a lot of newer cars. Something we also suggest is the Here WeGo app. You can download the app to your phone before you leave and download the maps for the countries you need as well. Once you arrive at your destination, you will be able to use the app for driving directions, finding restaurants or gas stations and looking for tours and attractions. And this can all be done completely offline, without connecting to the internet.

What do you mean by scheduled service?

With scheduled transfers you’ll enjoy a ride on a luxury coach bus or train. Scheduled transfers can be upgraded to private transfers for an additional charge, please ask your sales representative.

What is included in my car quote?

Your car quote includes all compulsory insurance – Collision Damage Waiver insurance (CDW with an excess/deductible), theft protection insurance (TP), sales tax (VAT), unlimited free mileage, third party liability insurance, one driver (unless otherwise noted), airport surcharge, free road map and 24-hour peace of mind break down coverage. We highly recommend that you read through all of the terms and conditions of the car rental so you are familiar with what is included and what is not, as they will present you with several options upon pick-up (increased insurance, GPS, etc.).

Do we need to tip our drivers on a Hopper tour?

Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

Why are automatic cars so much more expensive?

Automatic cars are in much higher demand than manual cars in Ireland and the UK because of international visitors not used to driving on the opposite side of the road or driving a manual.

Ireland

Self-Drive Hints:

You may think that the main idea you need to keep in mind when driving in Ireland and the UK is to stay on the left side of the road. That’s important, true, but there are a few other details to remember when you’re doing a road trip in the Republic of Ireland or Northern Ireland and the UK.

Automatic vs. Manual. Many overseas rental agencies charge a premium for automatic cars. If you’re used to driving an automatic at home, you may not want to try to save a few bucks by renting a standard. You’ll have enough on your mind without worrying about stalling the engine on Ireland and the UK’s hilly roads. Ignore this advice, and you too may end up with a frustrated passenger yelling from the backseat, “Clutch! Use the clutch!” Or you may develop your own version of Irish driving mantra, invented such as when the car starts wandering toward the shoulder every time you change gears: “When you shift, you drift.”

Park the cell phone. In both the Republic of Ireland and Northern Ireland and the UK, driving while using a handheld cell phone is illegal, and fines are steep.

Remember that every drive takes longer than you’d think. When passing through towns, major highways often morph into traffic-clogged two-lane streets. Farm vehicles are allowed just about anywhere, including most four-lane roads. So the 260 mile drive from Belfast to Cork can take four hours or close to six hours. On the bright side, most of the scenery you could be crawling past is very pretty.

Rent a monster car at your peril. Roads are narrow (particularly those marked “R” on Republic of Ireland maps), and they’re often lined with parked cars or dense hedges. If you enjoy having side mirrors, forgo the SUV.

Learn to handle roundabouts. They can be terrifying, but you can’t escape them. Just remember that traffic already in the roundabout, and traffic approaching from the right inside the roundabout, has the right of way.

Budget wisely for gas. You think your gas prices are high? Keep in mind that the price listed is per liter! (Roughly 4 liters make up a gallon.)

Look before you pump. Diesel is more widely available in Ireland and the UK than in the US/Canada. Make sure you’re pumping the right fuel before popping that nozzle in the tank.

Don’t rush! Allow yourself time to get lost, and you’re almost certain to discover a special castle, pub or golf course far off the beaten track.

Does my flight need to arrive or depart at any specific time? How do airport transfers work?

Your flight does not need to meet any specific time requirements though most flights from the U.S./Canada do arrive early in the morning. Airport transfers are supplied by local city-center shuttles (bus/train), hotel shuttle or pre-paid taxi. Shuttles are provided by companies such as Aircoach, CityLink, Heathrow Express or Bus Eireann depending on your airport and location.

Can I upgrade my train ticket to first class?

We do not use first class on the train as first class is not available on all trains in Ireland. For operational reasons all customers who book a rail tour sit together in a specially reserved car.

Do we need to tip our drivers on a Hopper tour?

Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

Can I ask my chauffeur driver questions along the way?

Of course! In fact, we encourage it!  Your driver will be an amazing source of knowledge for the area you’re touring, so be sure to pick their brain as much as possible!

Italy

What if I pick up my car before the time on my confirmation?

If you arrive to pick up your car before your confirmation time and a car is available they will let you pick it up early. If you pick up the car early your return time will then change to the same time on the day you need to drop it off as car rentals are valid for a 24-hour rental period.

What is included in my car quote?

Your car quote includes all compulsory insurance – Collision Damage Waiver insurance (CDW with an excess/deductible), theft protection insurance (TP), sales tax (VAT), unlimited free mileage, third party liability insurance, one driver (unless otherwise noted), airport surcharge, free road map and 24-hour peace of mind break down coverage. We highly recommend that you read through all of the terms and conditions of the car rental so you are familiar with what is included and what is not, as they will present you with several options upon pick-up (increased insurance, GPS, etc.).

What if my credit card covers CDW insurance on my car rental?

Many credit cards offer additional insurance coverage, however it is VERY important to note if the country you are visiting is included. Ireland in particular is often an exception to this additional insurance coverage. If you’re one of the lucky few where Ireland is covered, all we need is proof of coverage from the credit card company to receive to book.

Will my chauffeur driver speak English?

Yes! Your driver, while they may have accents native to their respective countries, will always speak English.

Will somebody pick me up at the airport upon arrival?

Generally there will not be a Tenon Tours representative at the airport upon your arrival unless you booked a private taxi. Please follow the directions you were given on your transfer vouchers and/or travel documents in order to locate your appropriate transportation company (car, bus, private taxi).

Scotland

What if I pick up my car before the time on my confirmation?

If you arrive to pick up your car before your confirmation time and a car is available they will let you pick it up early. If you pick up the car early your return time will then change to the same time on the day you need to drop it off as car rentals are valid for a 24-hour rental period.

What is included in my car quote?

Your car quote includes all compulsory insurance – Collision Damage Waiver insurance (CDW with an excess/deductible), theft protection insurance (TP), sales tax (VAT), unlimited free mileage, third party liability insurance, one driver (unless otherwise noted), airport surcharge, free road map and 24-hour peace of mind break down coverage. We highly recommend that you read through all of the terms and conditions of the car rental so you are familiar with what is included and what is not, as they will present you with several options upon pick-up (increased insurance, GPS, etc.).

Can I ask my chauffeur driver questions along the way?

Of course! In fact, we encourage it!  Your driver will be an amazing source of knowledge for the area you’re touring, so be sure to pick their brain as much as possible!

What type of transportation will we use while traveling on a Hopper?

Hopper tours, depending on your country and itinerary, utilize a combination of transfer types including door-to-door transfers with a driver, trains and/or scheduled bus.

For scheduled Hopper tours with door-to-door transfers between towns, vehicle types will vary depending on group size. While we don’t retain a single vehicle for the duration of your trip, we do work with several local transportation and tour suppliers to ensure comfortable, hassle-free transfers and sightseeing excursions. The type of transfer may vary and is subject to change based on the total number of travelers traveling to/from the same destination on any particular date.

Airport transfers to/from the airport are provided via scheduled service shuttle buses to the city-center. Upgrades may be available for door-to-door transfers with a driver.

If customizing your own Hopper we can help you set up various types of transportation between towns including a private driver, train and/or scheduled coach bus transfer. When utilizing scheduled transportation the proximity from pick-up and drop-off points to your assigned hotel may require up to a few block walk or hiring a taxi at your own expense. Maps of locations will be provided.

When I book a chauffeur driver tour, can I plan my itinerary on the go?

Prior to travel you will need to have a rough outline of where you want to go and what you want to do so that we can help you determine if it is even possible within the driver’s hired time limits and the countries regulations.  There should be some flexibility built in for unforeseen time issues and/or if you would like to take a more causal approach to your sightseeing.  Always remember, there are time, mileage and driver regulations that must be abided by.  These regulations are not set by Tenon Tours and your driver will work with you directly as to any itinerary changes or updates that may be required.  For more details on itinerary planning for chauffeur driver tours, download our Private Chauffeur Driver Guide here!

Wales

Are there age restrictions to rent a car in Ireland and/or the UK?

Yes. In Ireland, the driver must be between 23-80 years at the time of travel. Certain conditions apply for drivers 76-80 years old, and elderly drivers may have to provide additional documentation to rent a car. Drivers aged 23-24 years are restricted to the economy-sized car class and pay a daily surcharge of €26.00. If you are 23, 24 or 75+, please let your travel specialist know at the time of booking. In the UK, drivers must be 25+, no exceptions, and there is no upper age limit.

Self-Drive Hints:

You may think that the main idea you need to keep in mind when driving in Ireland and the UK is to stay on the left side of the road. That’s important, true, but there are a few other details to remember when you’re doing a road trip in the Republic of Ireland or Northern Ireland and the UK.

Automatic vs. Manual. Many overseas rental agencies charge a premium for automatic cars. If you’re used to driving an automatic at home, you may not want to try to save a few bucks by renting a standard. You’ll have enough on your mind without worrying about stalling the engine on Ireland and the UK’s hilly roads. Ignore this advice, and you too may end up with a frustrated passenger yelling from the backseat, “Clutch! Use the clutch!” Or you may develop your own version of Irish driving mantra, invented such as when the car starts wandering toward the shoulder every time you change gears: “When you shift, you drift.”

Park the cell phone. In both the Republic of Ireland and Northern Ireland and the UK, driving while using a handheld cell phone is illegal, and fines are steep.

Remember that every drive takes longer than you’d think. When passing through towns, major highways often morph into traffic-clogged two-lane streets. Farm vehicles are allowed just about anywhere, including most four-lane roads. So the 260 mile drive from Belfast to Cork can take four hours or close to six hours. On the bright side, most of the scenery you could be crawling past is very pretty.

Rent a monster car at your peril. Roads are narrow (particularly those marked “R” on Republic of Ireland maps), and they’re often lined with parked cars or dense hedges. If you enjoy having side mirrors, forgo the SUV.

Learn to handle roundabouts. They can be terrifying, but you can’t escape them. Just remember that traffic already in the roundabout, and traffic approaching from the right inside the roundabout, has the right of way.

Budget wisely for gas. You think your gas prices are high? Keep in mind that the price listed is per liter! (Roughly 4 liters make up a gallon.)

Look before you pump. Diesel is more widely available in Ireland and the UK than in the US/Canada. Make sure you’re pumping the right fuel before popping that nozzle in the tank.

Don’t rush! Allow yourself time to get lost, and you’re almost certain to discover a special castle, pub or golf course far off the beaten track.

What time of day will we depart each city?

Departure times to each city can differ, but are usually between 9:00 am and 3:00 pm. Your By-Your-Side Service℠ TEAM member will review your time and touring options so that you can plan out activities accordingly. All departure times will also be listed on the travel documents issued prior to departure from the U.S..

Are driver tips included in my Chauffeur tour price?

Tip is not included, but suggested based on the level of service you receive. Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

When I book a chauffeur driver tour, can I plan my itinerary on the go?

Prior to travel you will need to have a rough outline of where you want to go and what you want to do so that we can help you determine if it is even possible within the driver’s hired time limits and the countries regulations.  There should be some flexibility built in for unforeseen time issues and/or if you would like to take a more causal approach to your sightseeing.  Always remember, there are time, mileage and driver regulations that must be abided by.  These regulations are not set by Tenon Tours and your driver will work with you directly as to any itinerary changes or updates that may be required.  For more details on itinerary planning for chauffeur driver tours, download our Private Chauffeur Driver Guide here!

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