By-Your-Side ServiceSM Guide
From Start To Never Finish
When you book with Tenon Tours, you receive our exclusive By-Your-Side ServiceSM (BYSS) and travel worry-free as if we’re right there with you! BYSS is our commitment to you from the moment you start planning until you return home. You’ll even receive a future credit to travel with Tenon Tours again.
By-Your-Side Service℠ TEAM
Once your Personal Travel Specialist creates your itinerary, you’ll be introduced to a BYSS TEAM Member who will assist you until you depart. Our entire team will provide support and guidance until your return home.
With our mobile app, you’ll have easy and convenient access to all your trip details. The app includes features such as city maps, Open Table access for restaurant reservations, messaging capabilities, and more.
We can help you get there, too! Tenon Tours works with a Flight Partner that provides us with current schedules and prices. We can check our pricing compared to what you may find online.
We are foodies, so we are more than happy to recommend our favorite restaurants and make reservations for you! You’ll also be able to book and manage reservations with our app.
We’ll send you all of our travel tips, from packing checklists and tipping guides to weather expectations. We want to make sure you feel as prepared as possible.
Professional Itinerary Planning
A Personal Travel Specialist works one-on-one with you to tailor-make your itinerary and create your perfect trip, including your destinations, accommodations, transportation, and tours and attractions, as well as personal recommendations to make your experience exceptional.
Before you leave, you will receive a phone call from your By-Your-Side ServiceSM TEAM Member to discuss your documents, make sure you have received them and understand them fully, and give you the opportunity to ask any last minute questions before your journey begins!
There is so much to see and do while you’re traveling abroad, and we want your trip to be as seamless and as memorable as possible. With the Tenon Tours travel app, you can manage your entire vacation from your fingertips. Check-in for your flights. Find nearby attractions—and book them. Manage your dinner reservations. View your detailed itinerary. Quickly access your travel documents. Start a group chat with your travel companions. Anything is possible when you travel with Tenon.
While traveling, you will have access to our 24/7 Emergency Traveler Hotline and our TEAM (Travel Experience and Assistance Managers). You can reach out to us for assistance during your trip to enhance your vacation or in case of any emergency situations. We are by your side no matter what!
Shortly before beginning your adventure, we will schedule a call to make sure you are fully prepared and all of your documents are in order. We can address any questions you may have before departing.
In our efforts to be a green friendly company, all of your travel documents (reservations, confirmations, etc) will be emailed to the main traveler. They will be centralized in one location via our mobile app.
As a small token of our appreciations, we will send you travel accessories to use during your trip. Gifts may include travel outlet adapter, portable USB travel charger, organizer/bag, and more. Travel gift subject to availability.
24/7 Traveler Hotline
In case of an emergency during your trip, our hotline is monitored 24 hours a day, seven days a week, by a member of our team who will access your trip details and assist you.
Choose from a gift card, travel credit or one free night in a hotel for every subsequent trip.
Scheduled service hours to assist in non-emergency situations
- Booking dinner reservations
- Locating laundry facilities
- Booking day tours on-the-go
- Assisting with accommodation issues
- Suggesting sights to see (along the route)
24/7 Traveler Hotline
Available 24/7 in case of an emergency while traveling
- Unable to check into accommodation
- Transportation issues (car rental/private driver)
- Flight issues (delays/cancellations)
Repeat Traveler Rewards
We love our clients and can’t wait to see you again! That’s why when you travel with us, you can choose from a gift card, travel credit or one free night in a hotel for every subsequent trip. To redeem, simply contact your Personal Travel Specialist and let them know that you are interested in booking your next trip with your discount!
Our personal concierge service and mobile app
Custom Europe Experts
Experts in planning truly customized trips
Value without Compromise
High-touch inclusions and customized experiences
Consistency with Individuality
You’ll always be met with the highest standards