• Tenon Tour employees

    Work With Us

For Curious Explorers.

Passionate. Adventurous. A tight-knit group from various backgrounds and regions of the world. Let’s face it, we’re pretty proud of our team here at Tenon Tours. We can hang our hat on the fact that we’re all in this business for the right reasons—to share our passion for travel and to connect travelers to new places, new cultures, and new experiences in Europe. As we continue to grow and expand, we’re always on the lookout for our next team member, someone who is as experienced and enthusiastic about travel as we are.

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Our Core Values

  • Tenon Tours - Our Core Values - Stewardship

    Stewardship

    Passionate, loyal, invested, dedicated, eager

  • Tenon Tours - Our Core Values - Self-Responsibility

    Self-Responsibility

    Accountable, regimented, systematic, honest, methodical

  • Tenon Tours - Our Core Values - Sportsmanship

    Sportsmanship

    Collaborative, considerate, compassionate

  • Tenon Tours - Our Core Values - Service

    Service

    Customer-first mentality, helpful, trustworthy, ethical

  • Tenon Tours - Our Core Values - Relational

    Relational

    Values culture and interpersonal relationships

Current Career Opportunities

By-Your-Side Service℠ TEAM Member (USA)

Tenon Tours is a boutique tour operator which specializes in planning custom vacations to Europe. The BYSS TEAM Member position is responsible for ensuring that our travelers are fully prepared for their trip prior to departure, as well as providing an exceptional level of service throughout the duration of their travels. You will also be monitoring our Traveler Hotline and in-app messaging at appropriate times and respond in a quick and professional manner to help with any emergency issues or changes to their itinerary. Components of this job are time-sensitive, so you must be able to prioritize and work efficiently.

Qualifications
  • Experience with international travel is required
  • Must be able to multi-task & should be extremely detail-oriented
  • Proficient with computers. Google Sheets and Google Docs required
  • Customer service experience is preferred, but not required
  • Ability to make decisions independently
  • Ability to cope in stressful situations in a fast-paced environment
Responsibilities
  • Responsible for Traveler Hotline while passengers are traveling
  • Mobile App messaging during designated times
    • Responds to emergency issues with current travelers
    • Concierge service to current travelers wanting to make changes or add to trip
    • Ability to correctly reserve and/or amend current confirmed components
    • Correctly book items for current travelers or help them with booking through our mobile app
    • Offer suggestions/advice to current travelers
    • Answer all client emails and phone calls about current reservations in a timely manner
  • Tend to client’s issues/concerns/needs including, but not limited to, eliminating/adding tours or nights,   transportation to their reservation, upgrading/adjusting accommodations, etc.
  • Prepare Travel Documents
  • Meet and Greet Responsibilities
    • Includes a welcome call, text, or email upon arrival
    • Possible group meet-ups, happy hours, welcome gatherings
  • Completing daily tasks as assigned
  • Help solve issues that arise within the reservation
  • Work hours: Varied but may include nights and weekends
Compensation
  • Base salary + bonus opportunities
  • Generous PTO
  • Profit-Sharing Plan
  • 401k Contributions
  • Health Insurance
  • Travel Opportunities
Job Description

Tenon Tours is always looking for great people to join our team! Have travel industry experience? Even better!
At this time, we only have a limited amount of high-level positions that we are actively hiring for. If you are not interested or do not fulfill the requirements for those positions, we still encourage you to submit a current resume/CV and a note letting us know why we should consider you when new positions become available or what you may be qualified for. We will notify you when any jobs become available to submit an official application for consideration.

Qualifications
  • Professional and approachable demeanor
  • Positive work ethic, “can-do” attitude, and excellent problem-solving skills
  • Must be able to multi-task & should be detail-oriented
  • MUST be proficient with computers
  • Professional phone etiquette
  • Customer service experience is preferred
  • Any/all travel experience is a plus!
Responsibilities

All team members are required to work together to ensure the efficient transition of each reservation between departments while maintaining the company’s excellent overall customer service rating.

Apply To Join Tenon Tours

Interested in a career in travel? Then submit an application! If you don’t see a job that’s a good fit for you, or if we are not actively hiring, feel free to submit your CV/resume for future opportunities that might come up.

Tenon Tours is proud to be named to the Inc. 5000 list for the 6th time!

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Inc. 5000 Honor Roll icon
By-Your-Side

By-Your-Side Service℠

Our personal concierge service and mobile app

Europe Experts

Custom Europe Experts

Experts in planning truly customized trips

Without Compromise

Value without Compromise

High-touch inclusions and customized experiences

Consistency with Individuality

Consistency with Individuality

You’ll always be met with the highest standards

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