True Personalization of the Customer Experience
In our About Us video, we delve into our customer journey, how our initial phone call is a time to get to know you, your travel companions, any must-hit spots, budget…and also a time when we can start thinking of our best recommendations to compliment your experience. Our collection of inspirational itineraries also reflects this personalization, as they can’t be booked with a single click; they are designed to be fully tailored to your preferences. Rest assured, this doesn’t translate to extra work for you—the planning is all on us, but we guarantee to serve up a trip unlike any other, completely unique to you.
Our signature By-Your-Side Service℠ is exactly what it sounds like—we’re by your side every step of the way, from the start of your journey until you’re back at home. Have questions about your trip? You’ll always be connected with a live agent—never an automated chat service—so you can rest assured that you are receiving personalized care at every point of your journey. Our team is always in the background, working away to make sure every detail is covered, from accommodations to changing tour times and everything in between. Service so effective, you’ll think we’re literally right there with you.
Need a Last Minute Change? Consider It Done.
This refers back to our dedicated team working away to ensure you have a smooth and worry-free time. Flight delay? We’ll get your transportation time updated. Feeling a little jet lagged and wanting to change a tour time? We’ll work to find a solution. Spy something in-destination that you’d like to explore instead? On it! Plus, with our 24/7 Traveler Hotline, you can call us at any time of day or night and you’ll—you guessed it—be put in contact with a live agent who can troubleshoot the issue immediately.
We Invest in Long-Term Customer Relationships
Our goal is life-changing travel, and maybe that sounds like a tall order, but it’s the dream that Tenon Tours was born on in the very beginning, to connect people to the greater world around us, to experience different cultures and ways of life in the most authentic sense. Our team is comprised of individuals who truly love travel and are excited for others to as well. We’re with you from start to never finish—when you arrive back, we want to hear about your time abroad…and, of course, we’d love to travel with you again soon.
Plus, with our Referral Program and Repeat Traveler Awards, you have the opportunity to gain perks for your next trip. The more you refer or travel, the more you gain.