In a World of AI, Here’s Why We Remain a Company of Live Agents

Here at Tenon Tours, you’ll never receive a generated bot or artificial response to a query. Whether you’re emailing with one of our Personal Travel Specialists about a quote, phoning in for more information on your train ticket or exchange rates, or even in-destination and needing a tour changed on the fly, one of our team members is available 24/7 waiting to hop in and assist. 

The advancements of AI certainly have its merits—we understand that, it’s cool!—but our focus remains on personal experience and true connection—connection with us, your team, and with the destination you’re visiting. It means a little something extra to us that we can get to know you over the course of the planning process, in a time when even the more crucial day-to-day services (think: banking, healthcare, insurance) we use will usually involve an encounter with a chatbot. We like our face(s) to be attached to our name, if you catch our drift.

We may be keeping Tenon old-school—just in this one sense. So, what are the benefits?

True Personalization of the Customer Experience

In our About Us video, we delve into our customer journey, how our initial phone call is a time to get to know you, your travel companions, any must-hit spots, budget…and also a time when we can start thinking of our best recommendations to compliment your experience. Our collection of inspirational itineraries also reflects this personalization, as they can’t be booked with a single click; they are designed to be fully tailored to your preferences. Rest assured, this doesn’t translate to extra work for you—the planning is all on us, but we guarantee to serve up a trip unlike any other, completely unique to you.

By-Your-Side Service℠

Our signature By-Your-Side Service℠ is exactly what it sounds like—we’re by your side every step of the way, from the start of your journey until you’re back at home. Have questions about your trip? You’ll always be connected with a live agent—never an automated chat service—so you can rest assured that you are receiving personalized care at every point of your journey. Our team is always in the background, working away to make sure every detail is covered, from accommodations to changing tour times and everything in between. Service so effective, you’ll think we’re literally right there with you. 

Need a Last Minute Change? Consider It Done.

This refers back to our dedicated team working away to ensure you have a smooth and worry-free time. Flight delay? We’ll get your transportation time updated. Feeling a little jet lagged and wanting to change a tour time? We’ll work to find a solution. Spy something in-destination that you’d like to explore instead? On it! Plus, with our 24/7 Traveler Hotline, you can call us at any time of day or night and you’ll—you guessed it—be put in contact with a live agent who can troubleshoot the issue immediately.

We Invest in Long-Term Customer Relationships

Our goal is life-changing travel, and maybe that sounds like a tall order, but it’s the dream that Tenon Tours was born on in the very beginning, to connect people to the greater world around us, to experience different cultures and ways of life in the most authentic sense. Our team is comprised of individuals who truly love travel and are excited for others to as well. We’re with you from start to never finish—when you arrive back, we want to hear about your time abroad…and, of course, we’d love to travel with you again soon.

Plus, with our Referral Program and Repeat Traveler Awards, you have the opportunity to gain perks for your next trip. The more you refer or travel, the more you gain.

You don’t have to take our word for it! Here’s what our Tenon Travelers have been saying about our service:

“I had no idea how to plan a 12 day trip to a foreign country, but Tenon Tours made it easy. I just told [them] the things we wanted to see and [they] did the rest. It took out so much of the stress of travel, knowing we had a plan AND a 24-hour helpline in the app. We had such a great time, and wouldn’t have had the same experience without them.” – Christina

“Service was excellent. Any questions we had prior to debating were answered promptly. We also used your hotline number one night to change a scheduled tour and that request was answered within the hour. Can’t say enough good things about your service.” – Thomas

“I 100% would and have recommended Tenon Tours. They listened and provided an itinerary that was everything I asked for. My trip was perfectly facilitated.” – Heather

“They were attentive to our special requests in planning our trip. We appreciated the meetings before we left to firm up our itinerary. We loved having access to a hotline during our trip when we needed prompt access to a consultant.” – George

“The itinerary was fun and included all the things we wanted to do and see. I can’t say enough how wonderful the app was to have on this trip. It was in constant use by my whole family! Also wonderful to have an emergency number on hand 24/7. Thank you, thank you for an experience of a lifetime!” – Jill

Ready to start planning with us? Explore our inspirational itineraries to get started!