Travel Policy Updates
NEW BOOKINGS
With our new Trust in Tenon payment protection, you’ll receive flexible cancellation terms on any new bookings. If a confirmed booking is canceled by the customer, or canceled due to any circumstance which prohibits travel at no fault of Tenon Tours, all remaining payments will be retained by Tenon Tours to be issued as credit valid towards any future bookings for up to 24 months from the time of issue.
Payment Schedule
At time of booking: 35% non-refundable deposit
90 days prior to departure: Remaining balance due
Cancellation/Credit Policy
61+ days prior to departure: 65% refund, 35% credit*
31-60 days prior to departure: 50% refund, 50% credit*
7-30 days prior to departure: 100% credit*
Within 7 days of departure: no refunds or credit
*Credit will be equal to the full value of all payments received towards the land package, less any refunds or non-refundable items and will be valid for use within 24 months of issue. Credit is not redeemable for cash but is transferable to another traveler as a name change under the same terms. Credit cannot be transferred to an existing traveler. Credit will be issued in the form of a voucher, which may be used towards the purchase of any land package operated by Tenon Tours. Credit may not be applied towards airfare or travel insurance. Policies are subject to change at any time based on the ongoing changes related to the Coronavirus (COVID-19). Please note, any requests to change or cancel must be made no later than 21 business days prior to your departure. In the case of travel restrictions, change fees will always be waived. If you are making changes at your own discretion, a minimum $100 fee per change will apply. Additional fees may be added if there are any vendor imposed change or cancellation fees. Contact your By-Your-Side ServiceSM TEAM member for details or questions.
Learn more about our terms and conditions here. Learn more about our Travel Protection here.
Contacting Tenon Tours
Due to the large call and email volume we are experiencing, please be patient as our immediate priority is to assist those customers with bookings set to travel within the next 30 days and so on.
As a reminder, this situation is fluid and changing daily so we greatly appreciate your patience and understanding.
Flight Monitoring
Notice to clients: Please check your flight status directly with your airline and inform Tenon Tours via email of any changes or updates.
Due to the volume of reservations and ever-changing flight updates, Tenon Tours is not responsible for monitoring or notifying clients of any flight changes, re-routings or cancellations.
All requests for changes or cancellations must be emailed to changes@tenontours.com.
If you have any further questions about your upcoming travel plans with Tenon Tours, we are here to help. Please reach out to us at travel@tenontours.com.
