FAQs

England

What is included in my car quote?

Your car quote includes all compulsory insurance – Collision Damage Waiver insurance (CDW with an excess/deductible), theft protection insurance (TP), sales tax (VAT), unlimited free mileage, third party liability insurance, one driver (unless otherwise noted), airport surcharge, free road map of Ireland or the UK and 24-hour peace of mind break down coverage. We highly recommend that you read through all of the terms and conditions of the car rental so you are familiar with what is included and what is not, as they will present you with several options upon pick-up (increased insurance, GPS, etc.).

Are driver tips included in my Chauffeur tour price?

For chauffeur driver tours where a private driver is hired on a daily basis tips are not included in your quoted price. Gratuity for your driver is at on your own discretion based on the quality and level of service you receive. Standard industry averages would suggest 5 to 10 Euros or Pounds per day, per person.

When will I be able to check into my hotel/hostel/B&B in each city/town?

Typically, check-in is 3:00pm, although many places will allow you to check in earlier once rooms have been cleaned and inspected. Luggage can be stored in a secure area for early arrivals.

What is the electrical current/voltage in Ireland and the UK? Do I need a converter?

Unlike the US and most European countries, the UK & Ireland’s electrical current is between 220-240 volts, 50 cycles A/C and work off a flat three-pin plug. An adapter is necessary and can be found in most duty-free shops in the airport, Brookstone, Bed Bath & Beyond, or in most hardware stores or pharmacies such as Walgreen’s. Please see our Adapter/Converter blog by clicking here!

Do I need a passport?

Yes! All US citizens must have a passport that remains valid 6 months beyond the dates of your trip. All non-US citizens must check with their local consulate for documentation requirements. If you do not have a passport, one may be obtained through your local post office, which also offers expedited processing. ALL NAMES PROVIDED TO TENON TOURS MUST BE AS THEY APPEAR ON YOUR PASSPORT (first and last names only). You may want to make a copy of your passport and leave it at home with a friend of family.

Iceland

What if there is bad weather while driving?

Bad weather is always a possibility. It is important to stay aware and up to date while traveling. The best way to stay informed is to check Road Conditions and weather in advance by checking http://www.road.is/ or to call 1777 (if you have problems use +354 522 1100). Remember, if you ever get stuck an emergency situation, dial 112.

What is the quoting process like?

You will work with your Personal Travel Specialist to prepare a preliminary itinerary for your chosen dates including your transportation and accommodations in order for a quote to be provided. Upon approval of the group tour details and pricing a deposit is required to secure the land components. You will also receive a payment schedule so you will know when all deposits & balances are due. If you would like us to hold group airfare for you we would also require a per seat deposit (depending on the airlines deposit terms) to hold the airline reservation.

Will I be charged in my home currency ($USD or $CAD) or in the local currency of the country I am in?

Many times you will be asked if you want to be charged in your home currency OR the local currency. We suggest choosing the local currency of the country you are visiting and in that case your bank/credit card will determine the exchange rate (which may be more favorable for you, especially if they have no International Transaction Fees). If you choose your home currency then the establishment you are in will determine your exchange rate (note: you may also still be charged an International Transaction Fee even if it is your home currency).

What is the Super CDW?

The Super CDW is additional insurance you can add to your regular CDW for an extra cost. The Super CDW insures against the CDW deductible amounts. Tires, wheels, fuel contamination and loss of keys are not covered by premium. If not included in your quote, daily cost is approximately €/£12.00-22.00 EUR depending on car category.

Will somebody pick me up at the airport upon arrival?

Generally there will not be a Tenon Tours representative at the airport upon your arrival unless you booked a private taxi. Please follow the directions you were given on your transfer vouchers and/or travel documents in order to locate your appropriate transportation company (car, bus, private taxi).

Ireland

How much luggage can I bring on my Escorted Tour?

On coach tours, you are permitted one piece of luggage and one carry-on bag per person. Porterage between the coach and your hotel room is included.

Can you accommodate my special dietary request on an Escorted tour?

Hotels throughout Ireland and Britain offer a wide variety of foods. When making your reservation please notify us of your specific requests, especially for low-salt or celiac diets. We cannot guarantee all requests and it is a good idea to double check once you are in your tour hotels.

Will I get competitive pricing?

We work directly with the suppliers on the ground and as a result have competitive contracts and experience in negotiating special rates with vendors. We also stand Price, Product and Policy Promise to make sure you receive the best deal and best service.

When should I exchange my US dollars?

If you would like to have cash upon arrival we recommend exchanging around $100 before you leave. You can then withdraw money from local ATMs as needed, or use your credit card (Visa & MasterCard recommended). The ATMs will give you the bank’s best exchange of the day. You may also exchange a small amount of money at your hotels. We do not advise exchanging a lot of cash at the airports as they generally give you a less competitive exchange rate. Traveler’s Checks are NOT accepted at most locations outside of airports so we do not recommend them.

Why are automatic cars so much more expensive?

Automatic cars are in much higher demand than manual cars in Ireland and the UK because of international visitors not used to driving on the opposite side of the road or driving a manual.

Italy

Do I need a passport?

Yes! All US citizens must have a passport that remains valid 6 months beyond the dates of your trip. All non-US citizens must check with their local consulate for documentation requirements. If you do not have a passport, one may be obtained through your local post office, which also offers expedited processing. ALL NAMES PROVIDED TO TENON TOURS MUST BE AS THEY APPEAR ON YOUR PASSPORT (first and last names only). You may want to make a copy of your passport and leave it at home with a friend of family.

I would like to organize a group trip, how do I get started?

As a Group Leader and Organizer you will be the liaison between the travelers and our Groups Department. So to get started on the research here are some of the details you will need:


What country would you like to visit?
When were you thinking of traveling?
How long would you like your trip to be?
How many people would you like to bring?
Does you group have a specific theme or interest, e.g. Golf, Music, Historic sites?
Will you be traveling together from one locations or from all around the US?
Need some ideas? View our sample itineraries.

The next step is to contact us to discuss the type of itinerary you would like and to receive a customized quote

What is a day on an escorted tour like?

We generally incorporate a sightseeing feature each morning and afternoon. There are breaks at two hour intervals or less so that you get a chance to stretch your legs, purchase a snack or lunch, take photos, use a restroom, etc.

On all tours, seats are rotated on a daily basis to allow all passengers an opportunity to sit towards the front of the coach. The tour director assigns seats for all clients. Seats belts must be worn when the coach is in motion. If you suffer from motion sickness it is recommended to bring medication with you.

When I book a chauffeur driver tour, can I plan my itinerary on the go?

Prior to travel you will need to have a rough outline of where you want to go and what you want to do so that we can help you determine if it is even possible within the driver’s hired time limits and the countries regulations.  There should be some flexibility built in for unforeseen time issues and/or if you would like to take a more causal approach to your sightseeing.  Always remember, there are time, mileage and driver regulations that must be abided by.  These regulations are not set by Tenon Tours and your driver will work with you directly as to any itinerary changes or updates that may be required.  For more details on itinerary planning for chauffeur driver tours, download our Private Chauffeur Driver Guide here!

What if I run out of medication during my trip? Do I need any special vaccinations?

If you take prescription drugs, ensure that you have an ample supply for the duration of your trip and always carry them in your hand luggage. If you rely on medication, glasses, contact lenses or dentures, it is a good idea to carry a prescription with the generic drug name so it can be filled abroad. Iceland has medical facilities of similar standards to North America and no special vaccinations are necessary to travel here.

Scotland

What is included in my car quote?

Your car quote includes all compulsory insurance – Collision Damage Waiver insurance (CDW with an excess/deductible), theft protection insurance (TP), sales tax (VAT), unlimited free mileage, third party liability insurance, one driver (unless otherwise noted), airport surcharge, free road map of Ireland or the UK and 24-hour peace of mind break down coverage. We highly recommend that you read through all of the terms and conditions of the car rental so you are familiar with what is included and what is not, as they will present you with several options upon pick-up (increased insurance, GPS, etc.).

Is there a host/guide with us on the tour?

Our Singles Tours are set up the same as all of our Hopper tours without a full-time host or guide; however, we do provide a local host during your welcome event on your first evening. Please remember these tours were designed for the independent traveler. See our General Hopper Questions above for more information regarding the structure of Hopper tours so you know what to expect during the tour.

What are the pick-up times for the transfers between towns?

Pick-up times will vary based on the type of transportation provided. Your Travel Specialist can help provide you with an idea of times so you may choose optional tours prior to travel. You’ll receive exact pick-up times and locations in your travel documents.

Can I rent a GPS navigation system?

Ask your travel specialist about how to include a GPS and mobile phone rental in your Tenon Tours self-drive tour package, otherwise we rent GPS/mobile phone bundles for $20 per day. If you’d prefer to rent from your car rental company, you may rent a GPS only (normally around €/£10-15 per day) from them.

Inputting GPS Coordinates: 

For GPS coordinates, use the first format listed in the GPS: (h ddd.ddddd°)

If the coordinates given read: 52.710743, -8,878969, they should be converted and entered into the Garmin GPS as : N 52.710743 and W 008.87896

The first coordinate given is Latitude (North/South). Ireland and the UK are north of the equator. The second coordinate is Longitude (East/West). If negative, it is west of the Prime Meridian line, (Ireland and the UK are west of the Prime Meridian) if it’s positive it is to the East.

What are the check-in/check-out times at B&Bs?

You should arrive for your reservation at a B&B by 6pm. Check-in time is normally between 2pm – 6pm, unless otherwise agreed with your host/hostess. Please note that late arrival, estimated after 6pm, is by special agreement with each home. Check-out should be no later than 11am.

Wales

What is a Tour Escort?

An escorted tour includes an experienced Tour Guide or Driver Guide that stays with your group throughout your whole tour. Depending on where you are traveling you may be required to have a Driver and a Tour Guide. In Ireland and Scotland most tours are operated by a Driver Guide who acts as both.

Can I combine an escorted tour with another type of tour such as self-drive?

Yes! You may combine any of our trip types per availability.

How much luggage can I bring on my Escorted Tour?

On coach tours, you are permitted one piece of luggage and one carry-on bag per person. Porterage between the coach and your hotel room is included.

How do I make phone calls while on my trip? Does my cell phone work?

Depending on your cell phone plan/carrier, your cell phone will work in Ireland and the UK but will come with connection fees and minute charges. Digital Phones with GSM capabilities and an International roaming agreement will work but we recommend you contact your mobile company to see if they have a specific plan available or it will be expensive. Local cell phones are available for rent through Tenon Tours.

Are you supposed to tip in Ireland and the UK?

Food/Drinks:

Some restaurants will include a service charge in the bill. If the service charge is not included it is customary to leave between 10-15% depending on how you valued the food and service. Generally people do not tip in pubs when only purchasing drinks but they do tip when purchasing food.

Transportation: 

-For chauffeur driver tours where a private driver is hired on a daily basis tips are not included in your quoted price. Gratuity for your driver is at on your own discretion based on the quality and level of service you receive. Standard industry averages would suggest 5 to 10 Euros or Pounds per day, per person.  Please use the Chauffeur trip type drop-down for more questions and answers regarding tipping and your drivers.

-If your vacation does include door-to-door transfers with a driver or a tour guide (such as on our optional day tours) it is customary to tip between 2 to 5 Euros or Pounds per person based on the service and information provided by your driver.

-No tipping is required for drivers of public transfers.