FAQs

England

Consider Registering with STEP (Smart Traveler Enrollment Program).

The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Click here for more information.

How much money should I bring for my trip to Ireland and/or the UK?

It varies greatly from one person to another, but we recommend budgeting €/£100 per day to allow for lunch, dinner, drinks, gratuities, and other expenses. For food: lunches can range from €/£10-20; dinner between €/£15-30, not including drinks. This is just a guide to help you budget accordingly. You can also find fast food in the range of €/£4-10.

Are the pedals set up the same on manual cars in Ireland and the UK as in the U.S.?

The pedals are set up the same on cars in Ireland and the UK, though everything else in the car is reversed as the driver’s side is on the right of each vehicle. Reminder – you’ll shift with your left hand!

Should I pre-book my B&B room in the UK?

It is highly advisable to pre-book your B&Bs when traveling in the UK as there are fewer available in the more popular locations. At a minimum, we recommend your first and last night’s accommodation in advance. During the summer, some popular locations require a 2-night stay.

Should I get travel insurance?

We recommend purchasing travel insurance. Tenon Tours offers a tour protection plan to cover your trip plus airfare – whether you purchase airfare through us or not. Travel insurance is affordable and gives you the extra peace of mind should anything happen during your trip. For specifics on our travel insurance coverage, contact your personal travel specialist.

Iceland

Are you supposed to tip in Iceland?

Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

Ireland

When will I get my travel documents?

Your travel documents will be issued via EMAIL 7-10 days prior to departure. Documents will include your assigned hotel accommodations, transfer details and times, vendor contact information, emergency numbers and more. All you need to do is print out all of these documents and take them with you. You may forward them to friends & family to share your trip details and contact information.

Do I need a Visa to visit Ireland and the UK?

Travelers from the European Union, the United States and Canada do not need a visa to enter Ireland, the UK or most Western European countries for stays shorter than 90 days. If you hold a passport from a different country or plan on staying for more then 90-days, please check with your local consulate.

Can I bring a wheelchair or motorized scooter?

Wheelchairs and certain types of motorized scooters can be accommodated on some luxury escorted tours. It is best that you inquire for the specific journey you are interested in. As a general rule, wheelchairs and motorized scooters are not accepted on luxury escorted tours. The international community does not adhere to the same accessibility standards that hotels, restaurants and public buildings do in the United States. That combined with tour itineraries that might require a considerable bit of walking in old historic city sections, in and around attractions, over cobblestone streets, up hills and climbing staircases make wheelchairs impractical to bring.

What is included in my car quote?

Your car quote includes all compulsory insurance – Collision Damage Waiver insurance (CDW with an excess/deductible), theft protection insurance (TP), sales tax (VAT), unlimited free mileage, third party liability insurance, one driver (unless otherwise noted), airport surcharge, free road map and 24-hour peace of mind break down coverage. We highly recommend that you read through all of the terms and conditions of the car rental so you are familiar with what is included and what is not, as they will present you with several options upon pick-up (increased insurance, GPS, etc.).

Can I ask my chauffeur driver questions along the way?

Of course! In fact, we encourage it!  Your driver will be an amazing source of knowledge for the area you’re touring, so be sure to pick their brain as much as possible!

Italy

What is a day on an escorted tour like?

We generally incorporate a sightseeing feature each morning and afternoon. There are breaks at two hour intervals or less so that you get a chance to stretch your legs, purchase a snack or lunch, take photos, use a restroom, etc.

On all tours, seats are rotated on a daily basis to allow all passengers an opportunity to sit towards the front of the coach. The tour director assigns seats for all clients. Seats belts must be worn when the coach is in motion. If you suffer from motion sickness it is recommended to bring medication with you.

When I book a chauffeur driver tour, can I plan my itinerary on the go?

Prior to travel you will need to have a rough outline of where you want to go and what you want to do so that we can help you determine if it is even possible within the driver’s hired time limits and the countries regulations.  There should be some flexibility built in for unforeseen time issues and/or if you would like to take a more causal approach to your sightseeing.  Always remember, there are time, mileage and driver regulations that must be abided by.  These regulations are not set by Tenon Tours and your driver will work with you directly as to any itinerary changes or updates that may be required.  For more details on itinerary planning for chauffeur driver tours, download our Private Chauffeur Driver Guide here!

What is the electrical current/voltage in Italy?

In Italy, the standard voltage is 230 volts (220-240), 50 cycles A/C and works off a round 2 pin plug. An adapter is necessary and can be found in most duty-free shops in the airport, Brookstone, Bed Bath & Beyond, or in most hardware stores or pharmacies such as Walgreen’s. Please see our Adapter/Converter blog by clicking here!

What is the time difference in Italy?

There is a 6-hour time difference between Italy and Eastern Standard Time. 12PM in New York = 6PM in Italy.

How can I get a GPS?

GPS can only be requested when reserving the car. They are on a first-come, first served basis at the rental office. Always check to make sure the car doesn’t come equipped with a factory installed navigation system since they are becoming standard equipment in a lot of newer cars. Something we also suggest is the Here WeGo app. You can download the app to your phone before you leave and download the maps for the countries you need as well. Once you arrive at your destination, you will be able to use the app for driving directions, finding restaurants or gas stations and looking for tours and attractions. And this can all be done completely offline, without connecting to the internet.

Scotland

Can we book optional day tours/attractions while we are traveling or do we need to book everything ahead of time? If we can book while we are traveling, how do we do that?

Day tours, attractions and activities are available for selection and pre-purchase up to 21 days prior to departure. Travel documents cannot be issued to the group until everyone traveling has submitted their selections so make sure to let your Travel Specialist know your requests as soon as you can!

By purchasing these options prior to travel you are able to pay in $USD or $CAD while locking in the exchange rate as well as any discounts that may have been extended to Tenon Tours clients. Your space on these tours is also guaranteed as many day tours sell out months prior to operating. Some day tour options are provided to Tenon Tours clients privately and must be purchased prior to travel so minimum group size requirements are met and the proper vehicle size can be reserved

If you do not plan to arrange your tour and attractions prior to travel you may purchase these items directly from the vendor itself at their retail rates and in the local currency, if there is availability. During your tour please feel free to check with your hotel reception desk or concierge for information on tours or for the location of the tourist office.

How much luggage can I bring on a small group escorted tour?

For specific Small Group Escorted Tours, you’re restricted to 14kg (31lbs) of luggage per person. Please note, the standard dimensions for a carry-on bag are 9″ x 14″ x 22″ including handles and wheels. The standard dimensions for a checked bag are 27″ x 21″ x 14″. Please ask your Personal Travel Specialist if your trip is a part of this restriction.

How/when do we meet up with the group?

A welcome event is included with your tour on your first evening. Your first day is free to tour as you please, on your own. If travelers would like to set up a time on their own to meet the first day before the welcome event we encourage it!

How many people do I need for a group?

A group can be any size, however most group discounts start with a minimum of 10 people. The more people in your group, the lower the price will be per person.

Are there age restrictions to rent a car in Ireland and/or the UK?

Yes. In Ireland, the driver must be between 23-80 years at the time of travel. Certain conditions apply for drivers 76-80 years old, and elderly drivers may have to provide additional documentation to rent a car. Drivers aged 23-24 years are restricted to the economy-sized car class and pay a daily surcharge of €26.00. If you are 23, 24 or 75+, please let your travel specialist know at the time of booking. In the UK, drivers must be 25+, no exceptions, and there is no upper age limit.

Wales

Will somebody pick me up at the airport upon arrival?

Generally there will not be a Tenon Tours representative at the airport upon your arrival unless you booked a private taxi. Please follow the directions you were given on your transfer vouchers and/or travel documents in order to locate your appropriate transportation company (car, bus, private taxi).

What if my credit card covers CDW insurance on my car rental?

Many credit cards offer additional insurance coverage, however it is VERY important to note if the country you are visiting is included. Ireland in particular is often an exception to this additional insurance coverage. If you’re one of the lucky few where Ireland is covered, all we need is proof of coverage from the credit card company to receive to book.

What is the difference between a door-to-door transfer and a private chauffeur driver guide?

A door-to-door transfer is exactly that: You can hire a driver to pick you up at point A to take you to point B. With a service like this the driver is not a licensed guide to provide you with information regarding sites, history or stories during your transfer.

If you hire a Private Chauffeur Driver, they will get you from point A to point D, with stops at point B & C along the way while they are also providing you guidance as to where you are and what you’re seeing.

Are the hotels air-conditioned?

Due to the cooler average climate in Ireland and Britain, most accommodations (hotels and/or B&B’s) do not have or need air-conditioning. Some accommodations will state that they have “temperature control” in the rooms, however the control you have over how hot or cold to make it is not to the extremes that our clients may be used to in North America. Some accommodations may have fans available, check with reception or your B&B host. Please see more detailed information here in our blog!

Consider Registering with STEP (Smart Traveler Enrollment Program).

The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Click here for more information.