FAQs

England

What is the quoting process like?

You will work with your Personal Travel Specialist to prepare a preliminary itinerary for your chosen dates including your transportation and accommodations in order for a quote to be provided. Upon approval of the group tour details and pricing a deposit is required to secure the land components. You will also receive a payment schedule so you will know when all deposits & balances are due. If you would like us to hold group airfare for you we would also require a per seat deposit (depending on the airlines deposit terms) to hold the airline reservation.

Why travel as a group?

Organizing your own group to travel gives you the flexibility to set the pace of the tour to match your interests and budget. It also allows you to take advantage of groups discounts in hotels, on tours and with airfare. You can reserve the land and air space with a minimum deposit to allow you time to promote the trip and gather participants.

Does my flight need to arrive or depart at any specific time? How do airport transfers work?

Your flight does not need to meet any specific time requirements though most flights from the U.S./Canada do arrive early in the morning. Airport transfers are supplied by local city-center shuttles (bus/train), hotel shuttle or pre-paid taxi. Shuttles are provided by companies such as Aircoach, CityLink, Heathrow Express or Bus Eireann depending on your airport and location.

What is the Super CDW?

The Super CDW is additional insurance you can add to your regular CDW for an extra cost. The Super CDW insures against the CDW deductible amounts. Tires, wheels, fuel contamination and loss of keys are not covered by premium. If not included in your quote, daily cost is approximately €/£12.00-22.00 EUR depending on car category.

Why are automatic cars so much more expensive?

Automatic cars are in much higher demand than manual cars in Ireland and the UK because of international visitors not used to driving on the opposite side of the road or driving a manual.

Iceland

Are you supposed to tip in Iceland?

Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

Ireland

What language are rail tours conducted in?

Our tours are conducted in English only, however we can provide detailed itineraries in all major European Languages if we are informed in advance of your requirement. Also at key visitor attractions in Ireland, multiple language literature is normally available.

What is the Super CDW?

The Super CDW is additional insurance you can add to your regular CDW for an extra cost. The Super CDW insures against the CDW deductible amounts. Tires, wheels, fuel contamination and loss of keys are not covered by premium. If not included in your quote, daily cost is approximately €/£12.00-22.00 EUR depending on car category.

What type of accommodations do you use for a Hopper tour?

With a commitment to immersing travelers in the culture of each city, Tenon selects accommodations that enhance a traveler’s experience. Accommodations are carefully chosen based on location and quality in an effort to meet our travelers’ expectations and ensure satisfaction. Hotel locations provide easy accessibly to attractions, restaurants, pubs and public transportation. Whether it’s a boutique hotel or a large chain property, our hotels will always have a quality rating of three or four stars and a TripAdvisor rating of three or higher. Tenon offers a wide variety of hotels in each of the cities on our Hopper Tours. Hotels are subject to availability and the discretion of Tenon Tours. Hotels of the same class not listed below may also be substituted. Travelers’ exact hotel assignments will be issued with travel documents 7 to 10 days prior to departure.

Some hotel examples in Ireland may include: Jurys Inn, International Hotel Killarney, The Western Hotel-Galway, Best Western, Bunratty Castle Hotel, Kilkenny Pembroke Hotel, Park Inn Radisson, Hilton Garden Inn, Academy Plaza Hotel or similar.

Some hotel examples in Scotland may include: Parliament Hotel Edinburgh, Jurys Inn, Glen Mhor Hotel, Best Western, Brooks Hotel, Hampton by Hilton, The Golden Lion, or similar.

Do the hotels have hairdryers?

Most hotels have modern accessories, although specific offerings vary by hotel. We recommend you check the hotel website for details pertaining to complimentary and optional inclusions and services.

Are the homes checked by B&B Ireland?

All homes are approved to Fáilte Ireland and Northern Ireland Tourist Board standards (the official Irish Tourist Boards) and all of our homes meet these standards.

Italy

Consider Registering with STEP (Smart Traveler Enrollment Program).

The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Click here for more information.

Why travel as a group?

Organizing your own group to travel gives you the flexibility to set the pace of the tour to match your interests and budget. It also allows you to take advantage of groups discounts in hotels, on tours and with airfare. You can reserve the land and air space with a minimum deposit to allow you time to promote the trip and gather participants.

I would like to organize a group trip, how do I get started?

As a Group Leader and Organizer you will be the liaison between the travelers and our Groups Department. So to get started on the research here are some of the details you will need:


What country would you like to visit?
When were you thinking of traveling?
How long would you like your trip to be?
How many people would you like to bring?
Does you group have a specific theme or interest, e.g. Golf, Music, Historic sites?
Will you be traveling together from one locations or from all around the US?
Need some ideas? View our sample itineraries.

The next step is to contact us to discuss the type of itinerary you would like and to receive a customized quote

When will I be able to check into my accommodation in each city/town?

Typically, check-in is 3:00pm, although many places will allow you to check in earlier once rooms have been cleaned and inspected. Luggage can be stored in a secure area for early arrivals.

What if I run out of medication during my trip? Do I need any special vaccinations?

If you take prescription drugs, ensure that you have an ample supply for the duration of your trip and always carry them in your hand luggage. If you rely on medication, glasses, contact lenses or dentures, it is a good idea to carry a prescription with the generic drug name so it can be filled abroad. Iceland has medical facilities of similar standards to North America and no special vaccinations are necessary to travel here.

Scotland

Will I get competitive pricing?

We work directly with the suppliers on the ground and as a result have competitive contracts and experience in negotiating special rates with vendors. We also stand Price, Product and Policy Promise to make sure you receive the best deal and best service.

What if I run out of medication during my trip? Do I need any special vaccinations?

If you take prescription drugs, ensure that you have an ample supply for the duration of your trip and always carry them in your hand luggage. If you rely on medication, glasses, contact lenses or dentures, it is a good idea to carry a prescription with the generic drug name so it can be filled abroad. Iceland has medical facilities of similar standards to North America and no special vaccinations are necessary to travel here.

When I book a chauffeur driver tour, can I plan my itinerary on the go?

Prior to travel you will need to have a rough outline of where you want to go and what you want to do so that we can help you determine if it is even possible within the driver’s hired time limits and the countries regulations.  There should be some flexibility built in for unforeseen time issues and/or if you would like to take a more causal approach to your sightseeing.  Always remember, there are time, mileage and driver regulations that must be abided by.  These regulations are not set by Tenon Tours and your driver will work with you directly as to any itinerary changes or updates that may be required.  For more details on itinerary planning for chauffeur driver tours, download our Private Chauffeur Driver Guide here!

What type of clothing should I pack for Ireland and the UK?

The dress is extremely casual in Ireland and the UK so we recommend packing as you would prepare for a weekend away in the states. You can never go wrong with a general mix of casual and comfortable, as well as a bit dressier if you’re one to frequent nicer establishments. However, a light rain-resistant jacket and small travel umbrella are must-haves! To see what you should pack for your specific destination, click on the country you are traveling to below:

 

IRELAND PACKING LIST


SCOTLAND PACKING LIST


ENGLAND PACKING LIST


WALES PACKING LIST

 

What type of accommodations do you use for a Hopper tour?

With a commitment to immersing travelers in the culture of each city, Tenon selects accommodations that enhance a traveler’s experience. Accommodations are carefully chosen based on location and quality in an effort to meet our travelers’ expectations and ensure satisfaction. Hotel locations provide easy accessibly to attractions, restaurants, pubs and public transportation. Whether it’s a boutique hotel or a large chain property, our hotels will always have a quality rating of three or four stars and a TripAdvisor rating of three or higher. Tenon offers a wide variety of hotels in each of the cities on our Hopper Tours. Hotels are subject to availability and the discretion of Tenon Tours. Hotels of the same class not listed below may also be substituted. Travelers’ exact hotel assignments will be issued with travel documents 7 to 10 days prior to departure.

Some hotel examples in Ireland may include: Jurys Inn, International Hotel Killarney, The Western Hotel-Galway, Best Western, Bunratty Castle Hotel, Kilkenny Pembroke Hotel, Park Inn Radisson, Hilton Garden Inn, Academy Plaza Hotel or similar.

Some hotel examples in Scotland may include: Parliament Hotel Edinburgh, Jurys Inn, Glen Mhor Hotel, Best Western, Brooks Hotel, Hampton by Hilton, The Golden Lion, or similar.

Wales

Should I get travel insurance?

We recommend purchasing travel insurance. Tenon Tours offers a tour protection plan to cover your trip plus airfare – whether you purchase airfare through us or not. Travel insurance is affordable and gives you the extra peace of mind should anything happen during your trip. For specifics on our travel insurance coverage, contact your personal travel specialist.

How does group airfare work?

Airlines require that you have at least 10 people traveling on the same itinerary in order to be considered a group. Your per seat deposit will hold airline reservations and guarantee your base fare until 90-120 days prior to departure depending on the airline. Tax and fuel are subject to change until paid in full and tickets are issued.

Will I get competitive pricing?

We work directly with the suppliers on the ground and as a result have competitive contracts and experience in negotiating special rates with vendors. We also stand Price, Product and Policy Promise to make sure you receive the best deal and best service.

What if I pick up my car before the time on my confirmation?

If you arrive to pick up your car before your confirmation time and a car is available they will let you pick it up early. If you pick up the car early your return time will then change to the same time on the day you need to drop it off as car rentals are valid for a 24-hour rental period.

Should I pre-book my B&B room in the UK?

It is highly advisable to pre-book your B&Bs when traveling in the UK as there are fewer available in the more popular locations. At a minimum, we recommend your first and last night’s accommodation in advance. During the summer, some popular locations require a 2-night stay.