FAQs

England

Should I get travel insurance?

We recommend purchasing travel insurance. Tenon Tours offers a tour protection plan to cover your trip plus airfare – whether you purchase airfare through us or not. Travel insurance is affordable and gives you the extra peace of mind should anything happen during your trip. For specifics on our travel insurance coverage, contact your personal travel specialist.

What type of accommodations do you use for a Hopper tour?

With a commitment to immersing travelers in the culture of each city, Tenon selects accommodations that enhance a traveler’s experience. Accommodations are carefully chosen based on location and quality in an effort to meet our travelers’ expectations and ensure satisfaction. Hotel locations provide easy accessibly to attractions, restaurants, pubs and public transportation. Whether it’s a boutique hotel or a large chain property, our hotels will always have a quality rating of three or four stars and a TripAdvisor rating of three or higher. Tenon offers a wide variety of hotels in each of the cities on our Hopper Tours. Hotels are subject to availability and the discretion of Tenon Tours. Hotels of the same class not listed below may also be substituted. Travelers’ exact hotel assignments will be issued with travel documents 7 to 10 days prior to departure.

Some hotel examples in Ireland may include: Jurys Inn, International Hotel Killarney, The Western Hotel-Galway, Best Western, Bunratty Castle Hotel, Kilkenny Pembroke Hotel, Park Inn Radisson, Hilton Garden Inn, Academy Plaza Hotel or similar.

Some hotel examples in Scotland may include: Parliament Hotel Edinburgh, Jurys Inn, Glen Mhor Hotel, Best Western, Brooks Hotel, Hampton by Hilton, The Golden Lion, or similar.

What if I run out of medication during my trip? Do I need any special vaccinations?

If you take prescription drugs, ensure that you have an ample supply for the duration of your trip and always carry them in your hand luggage. If you rely on medication, glasses, contact lenses or dentures, it is a good idea to carry a prescription with the generic drug name so it can be filled abroad. Iceland has medical facilities of similar standards to North America and no special vaccinations are necessary to travel here.

Does Tenon Tours operate the day tours? Are they private to Tenon Tours travelers?

Tenon Tours works with various partner companies and local tour operators to provide you with the best day touring options. By utilizing local tour companies you will be provided with the expertise of the area you are touring by a licensed guide. Our day tours are all locked into US rates and pre-booked with voucher entrance for a no hassle entry.

Day tours are not private to Tenon Tours travelers and group size can vary per tour. Some tours are part of small groups (approximately 6-15 travelers) while some are on full coach buses, up to 40 people.

Note: Don’t forget to tip your drivers based on the level of service they provide!

Some partner companies include, but are not limited to: Rabbies, City-Sightseeing, Highland Explorer, Galway Tour Company, Deros Tours, When Where Wales, Cork Taxi Tours, Irish Day Tours, Irish Rail Tours, Dualway, Premium Tours UK and Odyssey Coach Tours.

Should I pre-book my B&B room in the UK?

It is highly advisable to pre-book your B&Bs when traveling in the UK as there are fewer available in the more popular locations. At a minimum, we recommend your first and last night’s accommodation in advance. During the summer, some popular locations require a 2-night stay.

Iceland

Are you supposed to tip in Iceland?

Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

Ireland

Are there any free days for activities on Escorted tours?

All of our tours offer included sightseeing every day to maximize your time. If you want to take a day out to play golf, ride or simply relax and browse around, you may choose not to travel on a day tour when you are staying in the same hotel for two nights.

Can children travel on an escorted tour?

Children over the age of 8 years old are permitted to travel on escorted tours however if they are under the age of 8 they are not allowed. Those ages 8-18 are charged 90% of the full adult rate.

Are rail tours wheelchair friendly?

As long as you have some mobility then our tours would be suitable. The trains are wheelchair friendly in Ireland however most coaches are not wheelchair accessible so you must be able to get on and off the coach unaided by Ireland staff. If you need extra walking assistance, you may bring a lightweight foldable wheelchair which can be stowed in the luggage compartment. It is with regret that we cannot accommodate mobility scooters on our tours. You must advise us when booking a tour that you will be using a wheelchair or other medical equipment.

What is the time difference in Ireland and the UK?

There is a 5-hour time difference between Ireland and the UK and EST. 12pm New York = 5pm Ireland and the UK.

What is the Super CDW?

The Super CDW is additional insurance you can add to your regular CDW for an extra cost. The Super CDW insures against the CDW deductible amounts. Tires, wheels, fuel contamination and loss of keys are not covered by premium. If not included in your quote, daily cost is approximately €/£12.00-22.00 EUR depending on car category.

Italy

What is a Tour Escort?

An escorted tour includes an experienced Tour Guide or Driver Guide that stays with your group throughout your whole tour. Depending on where you are traveling you may be required to have a Driver and a Tour Guide. In Ireland and Scotland most tours are operated by a Driver Guide who acts as both.

Where should we eat?

We suggest checking with the front desk at the hotel or asking locals for recommendations based on what you’re looking to eat and how much you want to spend. Iceland is a very friendly and hospitable country when you are looking for suggestions or are needing questions answered.

How much money should I bring for my trip to Italy?

It varies greatly from one person to another, but we recommend budgeting €100 per day to allow for lunch, dinner, drinks, gelato, and other expenses.

Do I need a credit card with a chip?

It is suggested, but not mandatory. Most banks have adapted to this technology and have been reissuing cards with a chip. If you have not received one yet you may call your bank to request one. These Chip & PIN cards help protect against fraud by requesting a pin to be entered to complete a transaction rather than the standard signature we have been used to. The main time it may become an issue if you do not have a chip is at unattended kiosks such as train stations or gas pumps where there is not a person to physically process the card for you. If this is the case we would just advise to find an ATM to withdrawal cash and pay that way.

What is the Super CDW?

The Super CDW is additional insurance you can add to your regular CDW for an extra cost. The Super CDW insures against the CDW deductible amounts. Tires, wheels, fuel contamination and loss of keys are not covered by premium. If not included in your quote, daily cost is approximately €/£12.00-22.00 EUR depending on car category.

Scotland

How does group airfare work?

Airlines require that you have at least 10 people traveling on the same itinerary in order to be considered a group. Your per seat deposit will hold airline reservations and guarantee your base fare until 90-120 days prior to departure depending on the airline. Tax and fuel are subject to change until paid in full and tickets are issued.

Can I bring a wheelchair or motorized scooter?

Wheelchairs and certain types of motorized scooters can be accommodated on some luxury escorted tours. It is best that you inquire for the specific journey you are interested in. As a general rule, wheelchairs and motorized scooters are not accepted on luxury escorted tours. The international community does not adhere to the same accessibility standards that hotels, restaurants and public buildings do in the United States. That combined with tour itineraries that might require a considerable bit of walking in old historic city sections, in and around attractions, over cobblestone streets, up hills and climbing staircases make wheelchairs impractical to bring.

What is the weather like in Scotland?

Scotland has a mild, temperate climate which produces temperatures in the 60’s during the summer months and the low 30’s in the winter. Spring and autumn temperatures usually hover around 50 degrees (F). Rain is very common and tends to appear at the most random times so make sure you plan accordingly.

Check out Scotland’s average monthly temperatures below:
 
WeatherGraph.Scotland.TenonTours-01

How much money should I bring for my trip to Ireland and/or the UK?

It varies greatly from one person to another, but we recommend budgeting €/£100 per day to allow for lunch, dinner, drinks, gratuities, and other expenses. For food: lunches can range from €/£10-20; dinner between €/£15-30, not including drinks. This is just a guide to help you budget accordingly. You can also find fast food in the range of €/£4-10.

What are the hotel bedding options?

It is important to note that European hotel rooms generally tend to be smaller than North American hotel rooms.

For your hotel room you can choose to have:

Double– One bed for two people (usually Double/Full or Queen size, depending on hotel star level. King only by request for certain hotels and not always guaranteed).

Twin– Two separate beds (can be two Single beds, two Double/Full, one Single & one Double/Full, etc…)

Triple– Two beds to sleep three people.  Rarely will there be three separate beds.  (Normally you will find a Double/Full bed and one twin bed for a total of 2 beds.  Sometimes you may find two Double/Full or three Single beds, but it is rare.) Please note there is no reduction in cost for a third person sharing a room with two others. For comfort, we suggest that three adults take two separate rooms.

Twin and Triple Room configurations will be assigned based on hotel availability at the time of check-in.

Note: No more than three adults can share a hotel room.

Wales

What if I run out of medication during my trip? Do I need any special vaccinations?

If you take prescription drugs, ensure that you have an ample supply for the duration of your trip and always carry them in your hand luggage. If you rely on medication, glasses, contact lenses or dentures, it is a good idea to carry a prescription with the generic drug name so it can be filled abroad. Iceland has medical facilities of similar standards to North America and no special vaccinations are necessary to travel here.

What is the average group size of a luxury escorted tour?

The average group size varies depending on the trip that is selected. Most of our land journeys average 20 to 40 guests.

How far in advance do I need to book my group?

It is never too early to book a group. Keep in mind that the further out from the departure date the better chance you have of reserving the perfect hotels, tours etc. If you are planning to travel between the months of May and September we highly advise at least 10-months notice to if you are set on securing particular properties. Any group that wants to book and travel inside 90 days would have to pay in full to secure the booking.

Does my chauffeur driver stay with me all day?

Private chauffeur drivers are required to follow restrictions for the amount of hours per day they may drive, breaks they must take, and the amount of days they may work in a row. Drivers are legally allowed to work for only 8 consecutive hours per day of transferring and touring. Driver are also required by law to build in certain break times to their day which means your itinerary will also need to allow for this. For more details on restrictions on the private drivers, download our 10 Tips for Hiring a Private Chauffeur Driver Guide here!

Are driver tips included in my Chauffeur tour price?

Tip is not included, but suggested based on the level of service you receive. Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.