FAQs

England

Do I need a credit card to travel?

If you are renting a car, a valid credit card (Visa, Mastercard or American Express) in the driver’s name will be necessary in order to rent the vehicle. This is necessary for the security deposit taken as you pick up the car. Visa and Mastercards are the most widely accepted credit cards internationally. Rental car companies (as well as other vendors) do NOT accept Discover credit cards, so be sure to have a secondary major card if you primarily use Discover in the US.

What is a day on an escorted tour like?

We generally incorporate a sightseeing feature each morning and afternoon. There are breaks at two hour intervals or less so that you get a chance to stretch your legs, purchase a snack or lunch, take photos, use a restroom, etc.

On all tours, seats are rotated on a daily basis to allow all passengers an opportunity to sit towards the front of the coach. The tour director assigns seats for all clients. Seats belts must be worn when the coach is in motion. If you suffer from motion sickness it is recommended to bring medication with you.

Do we need to tip our drivers on a Hopper tour?

Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

What is meant by an ensuite room?

An ensuite room is a room with its own private facilities such as shower/bath, toilet and hand basin.

Do the hotels have hairdryers?

Most hotels have modern accessories, although specific offerings vary by hotel. We recommend you check the hotel website for details pertaining to complimentary and optional inclusions and services.

Iceland

Are you supposed to tip in Iceland?

Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

Ireland

When should I exchange my US dollars?

If you would like to have cash upon arrival we recommend exchanging around $100 before you leave. You can then withdraw money from local ATMs as needed, or use your credit card (Visa & MasterCard recommended). The ATMs will give you the bank’s best exchange of the day. You may also exchange a small amount of money at your hotels. We do not advise exchanging a lot of cash at the airports as they generally give you a less competitive exchange rate. Traveler’s Checks are NOT accepted at most locations outside of airports so we do not recommend them.

Do you offer a room sharing service for solo passengers on Escorted tours?

To ensure the comfort of all our passengers, we do not offer the option of sharing service for solo traveling passengers on escorted tours. We do, however, offer a single supplement whereby you will have the privacy of your own room.

For tour options specific to solo travelers and/or roommate matching options please see our solo / singles travelers options here.

What are the check-in/check-out times at B&Bs?

You should arrive for your reservation at a B&B by 6pm. Check-in time is normally between 2pm – 6pm, unless otherwise agreed with your host/hostess. Please note that late arrival, estimated after 6pm, is by special agreement with each home. Check-out should be no later than 11am.

Should I get travel insurance?

We recommend purchasing travel insurance. Tenon Tours offers a tour protection plan to cover your trip plus airfare – whether you purchase airfare through us or not. Travel insurance is affordable and gives you the extra peace of mind should anything happen during your trip. For specifics on our travel insurance coverage, contact your personal travel specialist.

How many people are normally on this tour?

Past Singles tours have ranged from 12 to 25 people. There is no maximum, though we prefer to keep the group under 30 travelers to maintain a more intimate experience.

Italy

What is the average group size of a luxury escorted tour?

The average group size varies depending on the trip that is selected. Most of our land journeys average 20 to 40 guests.

I would like to organize a group trip, how do I get started?

As a Group Leader and Organizer you will be the liaison between the travelers and our Groups Department. So to get started on the research here are some of the details you will need:


What country would you like to visit?
When were you thinking of traveling?
How long would you like your trip to be?
How many people would you like to bring?
Does you group have a specific theme or interest, e.g. Golf, Music, Historic sites?
Will you be traveling together from one locations or from all around the US?
Need some ideas? View our sample itineraries.

The next step is to contact us to discuss the type of itinerary you would like and to receive a customized quote

What is the currency in Italy?

The local currency in Italy is the Euro(€). Current exchange rates can be found at xe.com

What are acceptable forms of payment?

Tenon Tours accepts checks and the following credit cards: VISA, Mastercard, Discover and American Express

Does my chauffeur driver stay with me all day?

Private chauffeur drivers are required to follow restrictions for the amount of hours per day they may drive, breaks they must take, and the amount of days they may work in a row. Drivers are legally allowed to work for only 8 consecutive hours per day of transferring and touring. Driver are also required by law to build in certain break times to their day which means your itinerary will also need to allow for this. For more details on restrictions on the private drivers, download our 10 Tips for Hiring a Private Chauffeur Driver Guide here!

Scotland

Do I need a Visa to visit Ireland and the UK?

Travelers from the European Union, the United States and Canada do not need a visa to enter Ireland, the UK or most Western European countries for stays shorter than 90 days. If you hold a passport from a different country or plan on staying for more then 90-days, please check with your local consulate.

Will my chauffeur driver speak English?

Yes! Your driver, while they may have accents native to their respective countries, will always speak English.

What if I pick up my car before the time on my confirmation?

If you arrive to pick up your car before your confirmation time and a car is available they will let you pick it up early. If you pick up the car early your return time will then change to the same time on the day you need to drop it off as car rentals are valid for a 24-hour rental period.

What is the Super CDW?

The Super CDW is additional insurance you can add to your regular CDW for an extra cost. The Super CDW insures against the CDW deductible amounts. Tires, wheels, fuel contamination and loss of keys are not covered by premium. If not included in your quote, daily cost is approximately €/£12.00-22.00 EUR depending on car category.

Does my flight need to arrive or depart at any specific time? How do airport transfers work?

Your flight does not need to meet any specific time requirements though most flights from the U.S./Canada do arrive early in the morning. Airport transfers are supplied by local city-center shuttles (bus/train), hotel shuttle or pre-paid taxi. Shuttles are provided by companies such as Aircoach, CityLink, Heathrow Express or Bus Eireann depending on your airport and location.

Wales

What is the quoting process like?

You will work with your Personal Travel Specialist to prepare a preliminary itinerary for your chosen dates including your transportation and accommodations in order for a quote to be provided. Upon approval of the group tour details and pricing a deposit is required to secure the land components. You will also receive a payment schedule so you will know when all deposits & balances are due. If you would like us to hold group airfare for you we would also require a per seat deposit (depending on the airlines deposit terms) to hold the airline reservation.

Will I get competitive pricing?

We work directly with the suppliers on the ground and as a result have competitive contracts and experience in negotiating special rates with vendors. We also stand Price, Product and Policy Promise to make sure you receive the best deal and best service.

What time of day will we depart each city?

Departure times to each city can differ, but are usually between 9:00 am and 3:00 pm. Your By-Your-Side Service℠ TEAM member will review your time and touring options so that you can plan out activities accordingly. All departure times will also be listed on the travel documents issued prior to departure from the U.S..

How much luggage can I bring on a small group escorted tour?

For specific Small Group Escorted Tours, you’re restricted to 14kg (31lbs) of luggage per person. Please note, the standard dimensions for a carry-on bag are 9″ x 14″ x 22″ including handles and wheels. The standard dimensions for a checked bag are 27″ x 21″ x 14″. Please ask your Personal Travel Specialist if your trip is a part of this restriction.

What is the currency in Ireland and the UK?

The local currency in the Republic of Ireland is the Euro (€) and Pound Sterling (GBP) in Northern Ireland and the UK (£). Current exchange rates can be found at xe.com.