FAQs

England

Are there any free days for activities on Escorted tours?

All of our tours offer included sightseeing every day to maximize your time. If you want to take a day out to play golf, ride or simply relax and browse around, you may choose not to travel on a day tour when you are staying in the same hotel for two nights.

How much luggage can I bring on my Escorted Tour?

On coach tours, you are permitted one piece of luggage and one carry-on bag per person. Porterage between the coach and your hotel room is included. The standard dimensions for a carry-on bag are 9″ x 14″ x 22″ including handles and wheels.

What is the quoting process like?

You will work with your Personal Travel Specialist to prepare a preliminary itinerary for your chosen dates including your transportation and accommodations in order for a quote to be provided. Upon approval of the group tour details and pricing a deposit is required to secure the land components. You will also receive a payment schedule so you will know when all deposits & balances are due. If you would like us to hold group airfare for you we would also require a per seat deposit (depending on the airlines deposit terms) to hold the airline reservation.

What type of transportation will we use while traveling on a Hopper?

Hopper tours, depending on your country and itinerary, utilize a combination of transfer types including door-to-door transfers with a driver, trains and/or scheduled bus.

For scheduled Hopper tours with door-to-door transfers between towns, vehicle types will vary depending on group size. While we don’t retain a single vehicle for the duration of your trip, we do work with several local transportation and tour suppliers to ensure comfortable, hassle-free transfers and sightseeing excursions. The type of transfer may vary and is subject to change based on the total number of travelers traveling to/from the same destination on any particular date.

Airport transfers to/from the airport are provided via scheduled service shuttle buses to the city-center. Upgrades may be available for door-to-door transfers with a driver.

If customizing your own Hopper we can help you set up various types of transportation between towns including a private driver, train and/or scheduled coach bus transfer. When utilizing scheduled transportation the proximity from pick-up and drop-off points to your assigned hotel may require up to a few block walk or hiring a taxi at your own expense. Maps of locations will be provided.

Does my chauffeur driver stay with me all day?

Private chauffeur drivers are required to follow restrictions for the amount of hours per day they may drive, breaks they must take, and the amount of days they may work in a row. Drivers are legally allowed to work for only 8 consecutive hours per day of transferring and touring. Driver are also required by law to build in certain break times to their day which means your itinerary will also need to allow for this. For more details on restrictions on the private drivers, download our 10 Tips for Hiring a Private Chauffeur Driver Guide here!

Iceland

Are you supposed to tip in Iceland?

Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

Ireland

What is a Tour Escort?

An escorted tour includes an experienced Tour Guide or Driver Guide that stays with your group throughout your whole tour. Depending on where you are traveling you may be required to have a Driver and a Tour Guide. In Ireland and Scotland most tours are operated by a Driver Guide who acts as both.

How does group airfare work?

Airlines require that you have at least 10 people traveling on the same itinerary in order to be considered a group. Your per seat deposit will hold airline reservations and guarantee your base fare until 90-120 days prior to departure depending on the airline. Tax and fuel are subject to change until paid in full and tickets are issued.

What is the average group size of a luxury escorted tour?

The average group size varies depending on the trip that is selected. Most of our land journeys average 20 to 40 guests.

Will there be someone accompanying our group while we are on tour?

A full-time host or guide is not provided with Hopper Tours. Your By-Your-Side Service℠ TEAM member will be happy to work with you prior to departure to answer any of your questions and make suggestions about available things to see or do. With By-Your-Side Service℠ you will also be able to access the Tenon Tours app to message our TEAM on the go. On most day tours and attractions there are licensed tour guides available and we also recommend asking the receptionists at your hotels for helpful tips and information. You will be provided with a 24/7 Tenon Tours Traveler Hotline if any issues or emergencies do arise and you need assistance.

What is the currency in Ireland and the UK?

The local currency in the Republic of Ireland is the Euro (€) and Pound Sterling (GBP) in Northern Ireland and the UK (£). Current exchange rates can be found at xe.com.

Italy

I would like to organize a group trip, how do I get started?

As a Group Leader and Organizer you will be the liaison between the travelers and our Groups Department. So to get started on the research here are some of the details you will need:


What country would you like to visit?
When were you thinking of traveling?
How long would you like your trip to be?
How many people would you like to bring?
Does you group have a specific theme or interest, e.g. Golf, Music, Historic sites?
Will you be traveling together from one locations or from all around the US?
Need some ideas? View our sample itineraries.

The next step is to contact us to discuss the type of itinerary you would like and to receive a customized quote

What is the difference between a Hopper Tour and an Escorted Tour?

We’ve compiled a list below to help chart out the differences between these types of tours:


escortedvshopperchart-tenontours-01

See the full blog here

Why travel as a group?

Organizing your own group to travel gives you the flexibility to set the pace of the tour to match your interests and budget. It also allows you to take advantage of groups discounts in hotels, on tours and with airfare. You can reserve the land and air space with a minimum deposit to allow you time to promote the trip and gather participants.

What is the average group size of a luxury escorted tour?

The average group size varies depending on the trip that is selected. Most of our land journeys average 20 to 40 guests.

Will my chauffeur driver speak English?

Yes! Your driver, while they may have accents native to their respective countries, will always speak English.

Scotland

Do I have to be a solo traveler to join this trip, or can I bring a friend?

You can absolutely bring a friend! Our Singles Tour is set up to be a great way to meet new people, but if you’re more comfortable traveling with a friend, then you can certainly travel together.

Please note that Hopper weeks assigned for solo travelers are not exclusive to solo travelers. Transfers from town-to-town may include other Tenon Tours travelers and the type of transfer may vary and is subject to change based on the total number of travelers traveling to/from the same destination on any particular date.

What is the average group size of a luxury escorted tour?

The average group size varies depending on the trip that is selected. Most of our land journeys average 20 to 40 guests.

How much luggage can I bring on a luxury escorted tour?

Due to motor coach space limitations, most luxury escorted tours only allow for one normal sized suitcase per individual. Remember, a wise traveler packs light! We also encourage just one carry-on bag per individual (for carrying items that might be needed during the day’s sightseeing excursions or camera/video equipment). Standard dimensions for carry-ons are 9” x 14” x 22” including handles and wheels, allowing it to fit under the seat or in the overhead rack of most motor coaches.

What are the check-in/check-out times at B&Bs?

You should arrive for your reservation at a B&B by 6pm. Check-in time is normally between 2pm – 6pm, unless otherwise agreed with your host/hostess. Please note that late arrival, estimated after 6pm, is by special agreement with each home. Check-out should be no later than 11am.

What is the ratio of females to males for scheduled tours?

Each trip is different, but on average the ratio is about 3:1 (female to male).

Wales

Can I bring a wheelchair or motorized scooter?

Wheelchairs and certain types of motorized scooters can be accommodated on some luxury escorted tours. It is best that you inquire for the specific journey you are interested in. As a general rule, wheelchairs and motorized scooters are not accepted on luxury escorted tours. The international community does not adhere to the same accessibility standards that hotels, restaurants and public buildings do in the United States. That combined with tour itineraries that might require a considerable bit of walking in old historic city sections, in and around attractions, over cobblestone streets, up hills and climbing staircases make wheelchairs impractical to bring.

Are there any free days for activities on Escorted tours?

All of our tours offer included sightseeing every day to maximize your time. If you want to take a day out to play golf, ride or simply relax and browse around, you may choose not to travel on a day tour when you are staying in the same hotel for two nights.

Will there be someone accompanying our group while we are on tour?

A full-time host or guide is not provided with Hopper Tours. Your By-Your-Side Service℠ TEAM member will be happy to work with you prior to departure to answer any of your questions and make suggestions about available things to see or do. With By-Your-Side Service℠ you will also be able to access the Tenon Tours app to message our TEAM on the go. On most day tours and attractions there are licensed tour guides available and we also recommend asking the receptionists at your hotels for helpful tips and information. You will be provided with a 24/7 Tenon Tours Traveler Hotline if any issues or emergencies do arise and you need assistance.

When are banks open in Ireland and the UK?

Banks in Ireland and the UK are generally open from 9:00 AM – 4:00 PM, Mon-Fri. All are closed on weekends. Some close for lunch hours. ATM’s should be accessible 24/7.

Can I ask my chauffeur driver questions along the way?

Of course! In fact, we encourage it!  Your driver will be an amazing source of knowledge for the area you’re touring, so be sure to pick their brain as much as possible!