FAQs

Ireland

What if I pick up my car before the time on my confirmation?

If you arrive to pick up your car before your confirmation time and a car is available they will let you pick it up early. If you pick up the car early your return time will then change to the same time on the day you need to drop it off as car rentals are valid for a 24-hour rental period.

What if my credit card covers CDW insurance on my car rental?

Many credit cards offer additional insurance coverage, however it is VERY important to note if the country you are visiting is included. Ireland in particular is often an exception to this additional insurance coverage. If you’re one of the lucky few where Ireland is covered, all we need is proof of coverage from the credit card company to receive to book.

What type of transportation will we use while traveling on a Hopper?

Hopper tours, depending on your country and itinerary, utilize a combination of transfer types including door-to-door transfers with a driver, trains and/or scheduled bus.

For scheduled Hopper tours with guaranteed door-to-door transfers between towns, vehicle types will vary depending on group size. While we don’t retain a single vehicle for the duration of your trip, we do work with several local transportation and tour suppliers to ensure comfortable, hassle-free transfers and sightseeing excursions. The type of transfer may vary and is subject to change based on the total number of travelers traveling to/from the same destination on any particular date.

Airport transfers to/from the airport are provided via scheduled service shuttle buses to the city-center. Upgrades are available for door-to-door transfers with a driver.

If customizing your own Hopper we can help you set up various types of transportation between towns including a private driver, train and/or scheduled coach bus transfer. When utilizing scheduled transportation the proximity from pick-up and drop-off points to your assigned hotel may require up to a few block walk or hiring a taxi at your own expense. Maps of locations will be provided. Upgraded pricing available for all private transfers, please contact your travel specialist.

What is the advantage to using these vouchers for Ireland?

Using vouchers means you can purchase a packaged vacation that is cost effective, your accommodation is prepaid and you avoid having to carry money to settle accommodation costs, but you are free to take your trip day-by-day for maximum flexibility.

 

 

What type of accommodations do you use for a Hopper tour?

With a commitment to immersing travelers in the culture of each city, Tenon selects accommodations that enhance a traveler’s experience. Accommodations are carefully chosen based on location and quality in an effort to meet our travelers’ expectations and ensure satisfaction. Hotel locations provide easy accessibly to attractions, restaurants, pubs and public transportation. Whether it’s a boutique hotel or a large chain property, our hotels will always have a quality rating of three or four stars and a TripAdvisor rating of three or higher. Tenon offers a wide variety of hotels in each of the cities on our Hopper Tours. Hotels are subject to availability and the discretion of Tenon Tours. Hotels of the same class not listed below may also be substituted. Travelers’ exact hotel assignments will be issued with travel documents 7 to 10 days prior to departure.

Scotland

What are the pick-up times for the transfers between towns?

Pick-up times will vary based on the type of transportation provided. Your Travel Specialist can help provide you with an idea of times so you may choose optional tours prior to travel. You’ll receive exact pick-up times and locations in your travel documents.

Do hotels allow guests?

Every hotel has different policies, but at night most hotels check guests at the entrance to ensure only resident guests are staying the night, as well as provide extra security.

Will my chauffeur driver speak English?

Yes! Your driver, while they may have accents native to their respective countries, will always speak English.

Do the hotels have hairdryers?

Most hotels have modern accessories, although specific offerings vary by hotel. We recommend you check the hotel website for details pertaining to complimentary and optional inclusions and services.

What type of clothing should I pack for Ireland and the UK?

The dress is extremely casual in Ireland and the UK so we recommend packing as you would prepare for a weekend away in the states. You can never go wrong with a general mix of casual and comfortable, as well as a bit dressier if you’re one to frequent nicer establishments. However, a light rain-resistant jacket and small travel umbrella are must-haves! To see what you should pack for your specific destination, click on the country you are traveling to below:

 

IRELAND PACKING LIST


SCOTLAND PACKING LIST


ENGLAND PACKING LIST


WALES PACKING LIST

 

England

What do we mean by “independent,” “flexible” or “semi-escorted” tours?

We arrange for transportation from town to town, rather than travelers having to drive themselves (self-drive), or having to be stuck on a bus with a tour group for the duration of their trip (fully-escorted). Paired with a provided itinerary and optional tours and attractions, this is the perfect way to combine the structure you need, with the flexibility you want!

When should I arrive at the airport?

Play it safe and plan to arrive 2.5 to 3 hours prior to your scheduled departure time to allow for any unexpected delays in traffic, check-in, security, or long lines at the newsstand!

What are acceptable forms of payment?

Tenon Tours accepts checks and the following credit cards: VISA, Mastercard, Discover and American Express

When will I be able to check into my hotel/hostel/B&B in each city/town?

Typically, check-in is 3:00pm, although many places will allow you to check in earlier once rooms have been cleaned and inspected. Luggage can be stored in a secure area for early arrivals.

What type of clothing should I pack for Ireland and the UK?

The dress is extremely casual in Ireland and the UK so we recommend packing as you would prepare for a weekend away in the states. You can never go wrong with a general mix of casual and comfortable, as well as a bit dressier if you’re one to frequent nicer establishments. However, a light rain-resistant jacket and small travel umbrella are must-haves! To see what you should pack for your specific destination, click on the country you are traveling to below:

 

IRELAND PACKING LIST


SCOTLAND PACKING LIST


ENGLAND PACKING LIST


WALES PACKING LIST

 

Wales

What is the quoting process like?

You will work with your Personal Travel Specialist to prepare a preliminary itinerary for your chosen dates including your transportation and accommodations in order for a quote to be provided. Upon approval of the group tour details and pricing a deposit is required to secure the land components. You will also receive a payment schedule so you will know when all deposits & balances are due. If you would like us to hold group airfare for you we would also require a per seat deposit (depending on the airlines deposit terms) to hold the airline reservation.

Will I have free time or will I have to stay with the group the entire time?

The foundation of our tours is the flexibility that is built into them. Other than transfers from town to town & scheduled tours or attractions, your vacation to spend as you please. A Hopper Tour is designed to provide you flexibility and independence in which your itinerary, accommodations, transfers and some tours/attractions are all pre-arranged to provide you with the structure you need while traveling. The rest of the trip is up to you to do as you please.

What if I run out of medication during my trip? Do I need any special vaccinations?

If you take prescription drugs, ensure that you have an ample supply for the duration of your trip and always carry them in your hand luggage. If you rely on medication, glasses, contact lenses or dentures, it is a good idea to carry a prescription with the generic drug name so it can be filled abroad. Iceland has medical facilities of similar standards to North America and no special vaccinations are necessary to travel here.

How many suitcases am I allowed to travel with?

In some instances for international travel, you are allowed one piece of checked luggage and one carry on, although many airlines are even charging for the first checked bag now. For example, WOW Airlines, a popular choice for Iceland, allows only a small carry-on and requires you to pay for extra carry-on and checked bags as well. It is best to check with your scheduled airline for specifics regarding size, weight, and number of items allowed.

Can I rent a GPS navigation system?

Ask your travel specialist about how to include a GPS and mobile phone rental in your Tenon Tours self-drive tour package, otherwise we rent GPS/mobile phone bundles for $20 per day. If you’d prefer to rent from your car rental company, you may rent a GPS only (normally around €/£10-15 per day) from them.

Inputting GPS Coordinates: 

For GPS coordinates, use the first format listed in the GPS: (h ddd.ddddd°)

If the coordinates given read: 52.710743, -8,878969, they should be converted and entered into the Garmin GPS as : N 52.710743 and W 008.87896

The first coordinate given is Latitude (North/South). Ireland and the UK are north of the equator. The second coordinate is Longitude (East/West). If negative, it is west of the Prime Meridian line, (Ireland and the UK are west of the Prime Meridian) if it’s positive it is to the East.

British Isles

What is the currency in Ireland and the UK?

The local currency in the Republic of Ireland is the Euro (€) and Pound Sterling (GBP) in Northern Ireland and the UK (£). Current exchange rates can be found at xe.com.

Will somebody pick me up at the airport upon arrival?

Generally there will not be a Tenon Tours representative at the airport upon your arrival unless you booked a private taxi. Please follow the directions you were given on your transfer vouchers and/or travel documents in order to locate your appropriate transportation company (car, bus, private taxi).

Are there age restrictions to rent a car in Iceland?

Yes. In Iceland, the driver must be 21 years old to rent a regular car and 23 years old to rent a 4WD vehicle. This varies from company to company. There is no maximum age.

Do you offer a room sharing service for solo passengers on Escorted tours?

To ensure the comfort of all our passengers, we do not offer the option of sharing service for solo traveling passengers on escorted tours. We do, however, offer a single supplement whereby you will have the privacy of your own room.

For tour options specific to solo travelers and/or roommate matching options please see our solo / singles travelers options here.

What is the age range of the group?

We encourage travelers in their 20s, 30s, and 40s to join this tour. Any age is welcome; however, due to feedback from past trips we realize that some travelers over 50 did not prefer to travel with such a wide range. If you’re traveling to Ireland and looking for a slightly older crowd, consider joining our 50+ and Active Hopper Tour. 50+ and Active tours in Scotland, England & Wales will be announced soon.

Italy

What is a day on an escorted tour like?

We generally incorporate a sightseeing feature each morning and afternoon. There are breaks at two hour intervals or less so that you get a chance to stretch your legs, purchase a snack or lunch, take photos, use a restroom, etc.

On all tours, seats are rotated on a daily basis to allow all passengers an opportunity to sit towards the front of the coach. The tour director assigns seats for all clients. Seats belts must be worn when the coach is in motion. If you suffer from motion sickness it is recommended to bring medication with you.

When should I exchange my US dollars?

If you would like to have cash upon arrival we recommend exchanging around $100 before you leave. You can then withdraw money from local ATMs as needed, or use your credit card (Visa & MasterCard recommended). The ATMs will give you the bank’s best exchange of the day. You may also exchange a small amount of money at your hotels. We do not advise exchanging a lot of cash at the airports as they generally give you a less competitive exchange rate. Traveler’s Checks are NOT accepted at most locations outside of airports so we do not recommend them.

What are acceptable forms of payment?

Tenon Tours accepts checks and the following credit cards: VISA, Mastercard, Discover and American Express

When will I be able to check into my hotel/hostel/B&B in each city/town?

Typically, check-in is 3:00pm, although many places will allow you to check in earlier once rooms have been cleaned and inspected. Luggage can be stored in a secure area for early arrivals.

What are the hotel bedding options?

It is important to note that European hotel rooms generally tend to be smaller than North American hotel rooms.

For your hotel room you can choose to have:

Double– One bed for two people (usually Queen size, sometimes Double/Full.  King only by request and not always guaranteed).

Twin– Two separate beds (can be two Single beds, two Double/Full, one Single & one Double/Full, etc…)

Triple– Two beds to sleep three people.  Rarely will there be three separate beds.  (Normally you will find a Double/Full bed and one twin bed for a total of 2 beds.  Sometimes you may find two Double/Full or three Single beds, but it is rare.) Please note there is no reduction in cost for a third person sharing a room with two others. For comfort, we suggest that three adults take two separate rooms.

Twin and Triple Room configurations will be assigned based on hotel availability at the time of check-in.

Note: No more than three people can share a hotel room on escorted tours.

Iceland

How many people do I need for a group?

A group can be any size, however most group discounts start with a minimum of 10 people. The more people in your group, the lower the price will be per person.

What is the electrical current/voltage in Iceland? Do I need a converter?

Unlike the US and most European countries, Iceland’s electrical current is 220 volts, 50 Hz AC and work off a rounded, European two-pin plug. An adapter is necessary and can be found in most duty-free shops in the airport, Brookstone, Bed Bath & Beyond, or in most hardware stores or pharmacies such as Walgreen’s. Check if the label near your appliance’s power cord shows 100-240 v and 50-60 Hz. If it does not, you will need a “step-down transformer” (also called a converter). Please see our Adapter/Converter blog by clicking here!

How much luggage can I bring on a luxury escorted tour?

Due to motor coach space limitations, most luxury escorted tours only allow for one normal sized suitcase per individual. Remember, a wise traveler packs light! We also encourage just one carry-on bag per individual (for carrying items that might be needed during the day’s sightseeing excursions or camera/video equipment). Dimensions for carry-ons should not exceed 17” x 12” x 10”, allowing it to fit under the seat or in the overhead rack of most motor coaches.

How far in advance do I need to book my group?

It is never too early to book a group. Keep in mind that the further out from the departure date the better chance you have of reserving the perfect hotels, tours etc. If you are planning to travel between the months of May and September we highly advise at least 10-months notice to if you are set on securing particular properties. Any group that wants to book and travel inside 90 days would have to pay in full to secure the booking.

Can children travel on a luxury escorted tour?

Children under 6 years of age are not permitted on luxury escorted tours.