FAQs

England

Will somebody pick me up at the airport upon arrival?

Generally there will not be a Tenon Tours representative at the airport upon your arrival unless you booked a private taxi. Please follow the directions you were given on your transfer vouchers and/or travel documents in order to locate your appropriate transportation company (car, bus, private taxi).

What type of clothing should I pack for Ireland and the UK?

The dress is extremely casual in Ireland and the UK so we recommend packing as you would prepare for a weekend away in the states. You can never go wrong with a general mix of casual and comfortable, as well as a bit dressier if you’re one to frequent nicer establishments. However, a light rain-resistant jacket and small travel umbrella are must-haves! To see what you should pack for your specific destination, click on the country you are traveling to below:

 

IRELAND PACKING LIST


SCOTLAND PACKING LIST


ENGLAND PACKING LIST


WALES PACKING LIST

 

Are Escorted tours handicap accessible?

The coaches are not handicap accessible so you must be able to get on and off the coach unaided by our staff and be able to rotate seats on the coach. If you need extra walking assistance, you may bring a light-weight foldable wheelchair which can be stowed in the luggage compartment. You must advise us when booking a tour that you will be using a wheelchair or other medical equipment.

What is VAT and how do I get it refunded in Ireland and the UK?

In Ireland and the UK, almost all consumer products are subject to Value Added Tax — VAT, for short. VAT is a “hidden tax” — already added into the purchase price of any souvenirs bought on a visit (there are two notable exceptions in Ireland and the UK: no VAT on books and no VAT on children’s clothing and footwear). Americans are entitled to get a refund of VAT paid. In order to get this refund you have to get a VAT-refund form at the time of purchase from each store in which you shop. This is very important! Unlike business travelers, tourists aren’t entitled to refunds on the tax they spend on hotels, transportation and meals.

What is the Super CDW?

The Super CDW is additional insurance you can add to your regular CDW for an extra cost. The Super CDW insures against the CDW deductible amounts. Tires, wheels, fuel contamination and loss of keys are not covered by premium. If not included in your quote, daily cost is approximately €/£12.00-22.00 EUR depending on car category.

Iceland

Are you supposed to tip in Iceland?

Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

Ireland

How many people are on an escorted tour?

On average we have around 35 passengers but the busses hold a maximum of 48 passengers. If you are on a small group escorted tour, the amount of passengers can range from 18-24.

What is the quoting process like?

You will work with your Personal Travel Specialist to prepare a preliminary itinerary for your chosen dates including your transportation and accommodations in order for a quote to be provided. Upon approval of the group tour details and pricing a deposit is required to secure the land components. You will also receive a payment schedule so you will know when all deposits & balances are due. If you would like us to hold group airfare for you we would also require a per seat deposit (depending on the airlines deposit terms) to hold the airline reservation.

Do you offer a room sharing service for solo passengers on Escorted tours?

To ensure the comfort of all our passengers, we do not offer the option of sharing service for solo traveling passengers on escorted tours. We do, however, offer a single supplement whereby you will have the privacy of your own room.

For tour options specific to solo travelers and/or roommate matching options please see our solo / singles travelers options here.

Are the hotels air-conditioned?

Due to the cooler average climate in Ireland and Britain, most accommodations (hotels and/or B&B’s) do not have or need air-conditioning. Some accommodations will state that they have “temperature control” in the rooms, however the control you have over how hot or cold to make it is not to the extremes that our clients may be used to in North America. Some accommodations may have fans available, check with reception or your B&B host. Please see more detailed information here in our blog!

What is the advantage to using these vouchers for Ireland?

Using vouchers means you can purchase a packaged vacation that is cost effective, your accommodation is prepaid and you avoid having to carry money to settle accommodation costs, but you are free to take your trip day-by-day for maximum flexibility.

 

 

Italy

Can I bring a wheelchair or motorized scooter?

Wheelchairs and certain types of motorized scooters can be accommodated on some luxury escorted tours. It is best that you inquire for the specific journey you are interested in. As a general rule, wheelchairs and motorized scooters are not accepted on luxury escorted tours. The international community does not adhere to the same accessibility standards that hotels, restaurants and public buildings do in the United States. That combined with tour itineraries that might require a considerable bit of walking in old historic city sections, in and around attractions, over cobblestone streets, up hills and climbing staircases make wheelchairs impractical to bring.

What is the currency in Italy?

The local currency in Italy is the Euro(€). Current exchange rates can be found at xe.com

How can I get a GPS?

GPS can only be requested when reserving the car. They are on a first-come, first served basis at the rental office. Always check to make sure the car doesn’t come equipped with a factory installed navigation system since they are becoming standard equipment in a lot of newer cars. Something we also suggest is the Here WeGo app. You can download the app to your phone before you leave and download the maps for the countries you need as well. Once you arrive at your destination, you will be able to use the app for driving directions, finding restaurants or gas stations and looking for tours and attractions. And this can all be done completely offline, without connecting to the internet.

What is the electrical current/voltage in Italy?

In Italy, the standard voltage is 230 volts (220-240), 50 cycles A/C and works off a round 2 pin plug. An adapter is necessary and can be found in most duty-free shops in the airport, Brookstone, Bed Bath & Beyond, or in most hardware stores or pharmacies such as Walgreen’s. Please see our Adapter/Converter blog by clicking here!

Why travel as a group?

Organizing your own group to travel gives you the flexibility to set the pace of the tour to match your interests and budget. It also allows you to take advantage of groups discounts in hotels, on tours and with airfare. You can reserve the land and air space with a minimum deposit to allow you time to promote the trip and gather participants.

Scotland

What is the ratio of females to males for scheduled tours?

Each trip is different, but on average the ratio is about 3:1 (female to male).

What is the difference between a Hopper Tour and an Escorted Tour?

We’ve compiled a list below to help chart out the differences between these types of tours:


escortedvshopperchart-tenontours-01

See the full blog here

When are banks open in Ireland and the UK?

Banks in Ireland and the UK are generally open from 9:00 AM – 4:00 PM, Mon-Fri. All are closed on weekends. Some close for lunch hours. ATM’s should be accessible 24/7.

Can I ask my chauffeur driver questions along the way?

Of course! In fact, we encourage it!  Your driver will be an amazing source of knowledge for the area you’re touring, so be sure to pick their brain as much as possible!

Are the UK vouchers refundable?

Unfortunately, if unused, the Circle vouchers are non-refundable.

Wales

Will there be someone accompanying our group while we are on tour?

A full-time host or guide is not provided with Hopper Tours. Your By-Your-Side Service℠ TEAM member will be happy to work with you prior to departure to answer any of your questions and make suggestions about available things to see or do. With By-Your-Side Service℠ you will also be able to access the Tenon Tours app to message our TEAM on the go. On most day tours and attractions there are licensed tour guides available and we also recommend asking the receptionists at your hotels for helpful tips and information. You will be provided with a 24/7 Tenon Tours Traveler Hotline if any issues or emergencies do arise and you need assistance.

What is VAT and how do I get it refunded in Ireland and the UK?

In Ireland and the UK, almost all consumer products are subject to Value Added Tax — VAT, for short. VAT is a “hidden tax” — already added into the purchase price of any souvenirs bought on a visit (there are two notable exceptions in Ireland and the UK: no VAT on books and no VAT on children’s clothing and footwear). Americans are entitled to get a refund of VAT paid. In order to get this refund you have to get a VAT-refund form at the time of purchase from each store in which you shop. This is very important! Unlike business travelers, tourists aren’t entitled to refunds on the tax they spend on hotels, transportation and meals.

Should I get travel insurance?

We recommend purchasing travel insurance. Tenon Tours offers a tour protection plan to cover your trip plus airfare – whether you purchase airfare through us or not. Travel insurance is affordable and gives you the extra peace of mind should anything happen during your trip. For specifics on our travel insurance coverage, contact your personal travel specialist.

What is the difference between a Hopper Tour and an Escorted Tour?

We’ve compiled a list below to help chart out the differences between these types of tours:


escortedvshopperchart-tenontours-01

See the full blog here

How much luggage can I bring on a small group escorted tour?

For specific Small Group Escorted Tours, you’re restricted to 14kg (31lbs) of luggage per person. Please note, the standard dimensions for a carry-on bag are 9″ x 14″ x 22″ including handles and wheels. The standard dimensions for a checked bag are 27″ x 21″ x 14″. Please ask your Personal Travel Specialist if your trip is a part of this restriction.