FAQs

England

What is the currency in Ireland and the UK?

The local currency in the Republic of Ireland is the Euro (€) and Pound Sterling (GBP) in Northern Ireland and the UK (£). Current exchange rates can be found at xe.com.

What is the Super CDW?

The Super CDW is additional insurance you can add to your regular CDW for an extra cost. The Super CDW insures against the CDW deductible amounts. Tires, wheels, fuel contamination and loss of keys are not covered by premium. If not included in your quote, daily cost is approximately €/£12.00-22.00 EUR depending on car category.

What is included in my car quote?

Your car quote includes all compulsory insurance – Collision Damage Waiver insurance (CDW with an excess/deductible), theft protection insurance (TP), sales tax (VAT), unlimited free mileage, third party liability insurance, one driver (unless otherwise noted), airport surcharge, free road map and 24-hour peace of mind break down coverage. We highly recommend that you read through all of the terms and conditions of the car rental so you are familiar with what is included and what is not, as they will present you with several options upon pick-up (increased insurance, GPS, etc.).

Why are automatic cars so much more expensive?

Automatic cars are in much higher demand than manual cars in Ireland and the UK because of international visitors not used to driving on the opposite side of the road or driving a manual.

What is the electrical current/voltage in Ireland and the UK? Do I need a converter?

Unlike the US and most European countries, the UK & Ireland’s electrical current is between 220-240 volts, 50 cycles A/C and work off a flat three-pin plug. An adapter is necessary and can be found in most duty-free shops in the airport, Brookstone, Bed Bath & Beyond, or in most hardware stores or pharmacies such as Walgreen’s. Please see our Adapter/Converter blog by clicking here!

Iceland

Are you supposed to tip in Iceland?

Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

Ireland

Should I get travel insurance?

We recommend purchasing travel insurance. Tenon Tours offers a tour protection plan to cover your trip plus airfare – whether you purchase airfare through us or not. Travel insurance is affordable and gives you the extra peace of mind should anything happen during your trip. For specifics on our travel insurance coverage, contact your personal travel specialist.

What is the difference between a Hopper Tour and an Escorted Tour?

We’ve compiled a list below to help chart out the differences between these types of tours:


escortedvshopperchart-tenontours-01

See the full blog here

Can I ask my chauffeur driver questions along the way?

Of course! In fact, we encourage it!  Your driver will be an amazing source of knowledge for the area you’re touring, so be sure to pick their brain as much as possible!

What is the age range of the group?

We encourage travelers in their 20s, 30s, and 40s to join this tour. Any age is welcome; however, due to feedback from past trips we realize that some travelers over 50 did not prefer to travel with such a wide range. If you’re traveling to Ireland and looking for a slightly older crowd, consider joining our 50+ and Active Hopper Tour. 50+ and Active tours in Scotland, England & Wales will be announced soon.

Do hotels allow guests?

Every hotel has different policies, but at night most hotels check guests at the entrance to ensure only resident guests are staying the night, as well as provide extra security.

Italy

Consider Registering with STEP (Smart Traveler Enrollment Program).

The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Click here for more information.

How does group airfare work?

Airlines require that you have at least 10 people traveling on the same itinerary in order to be considered a group. Your per seat deposit will hold airline reservations and guarantee your base fare until 90-120 days prior to departure depending on the airline. Tax and fuel are subject to change until paid in full and tickets are issued.

What if my credit card covers CDW insurance on my car rental?

Many credit cards offer additional insurance coverage, however it is VERY important to note if the country you are visiting is included. Ireland in particular is often an exception to this additional insurance coverage. If you’re one of the lucky few where Ireland is covered, all we need is proof of coverage from the credit card company to receive to book.

What is the electrical current/voltage in Italy?

In Italy, the standard voltage is 230 volts (220-240), 50 cycles A/C and works off a round 2 pin plug. An adapter is necessary and can be found in most duty-free shops in the airport, Brookstone, Bed Bath & Beyond, or in most hardware stores or pharmacies such as Walgreen’s. Please see our Adapter/Converter blog by clicking here!

When should I exchange my US dollars?

If you would like to have cash upon arrival we recommend exchanging around $100 before you leave. You can then withdraw money from local ATMs as needed, or use your credit card (Visa & MasterCard recommended). The ATMs will give you the bank’s best exchange of the day. You may also exchange a small amount of money at your hotels. We do not advise exchanging a lot of cash at the airports as they generally give you a less competitive exchange rate. Traveler’s Checks are NOT accepted at most locations outside of airports so we do not recommend them.

Scotland

Are Escorted tours handicap accessible?

The coaches are not handicap accessible so you must be able to get on and off the coach unaided by our staff and be able to rotate seats on the coach. If you need extra walking assistance, you may bring a light-weight foldable wheelchair which can be stowed in the luggage compartment. You must advise us when booking a tour that you will be using a wheelchair or other medical equipment.

Will I be charged in my home currency ($USD or $CAD) or in the local currency of the country I am in?

Many times you will be asked if you want to be charged in your home currency OR the local currency. We suggest choosing the local currency of the country you are visiting and in that case your bank/credit card will determine the exchange rate (which may be more favorable for you, especially if they have no International Transaction Fees). If you choose your home currency then the establishment you are in will determine your exchange rate (note: you may also still be charged an International Transaction Fee even if it is your home currency).

What will my hotel be like on an Escorted tour?

CIE Escorted tours use three classes of hotels – these are first class (3 star), superior first class (4 star, which include castle properties) or deluxe (5 star, which include castle properties).

First class hotels (3 star) feature a dining room, lounge, bar and comfortable guest rooms. Many have leisure facilities.

Superior first class hotels (4 star) offer the same amenities with higher standards and many have leisure and spa facilities.

Deluxe hotels (5 star) offer luxurious features and are often in unique settings.

Do the hotels have hairdryers?

Most hotels have modern accessories, although specific offerings vary by hotel. We recommend you check the hotel website for details pertaining to complimentary and optional inclusions and services.

Do I have to be a solo traveler to join this trip, or can I bring a friend?

You can absolutely bring a friend! Our Singles Tour is set up to be a great way to meet new people, but if you’re more comfortable traveling with a friend, then you can certainly travel together.

Please note that Hopper weeks assigned for solo travelers are not exclusive to solo travelers. Transfers from town-to-town may include other Tenon Tours travelers and the type of transfer may vary and is subject to change based on the total number of travelers traveling to/from the same destination on any particular date.

Wales

How much luggage can I bring on a small group escorted tour?

For specific Small Group Escorted Tours, you’re restricted to 14kg (31lbs) of luggage per person. Please note, the standard dimensions for a carry-on bag are 9″ x 14″ x 22″ including handles and wheels. The standard dimensions for a checked bag are 27″ x 21″ x 14″. Please ask your Personal Travel Specialist if your trip is a part of this restriction.

What is the difference between a Hopper Tour and an Escorted Tour?

We’ve compiled a list below to help chart out the differences between these types of tours:


escortedvshopperchart-tenontours-01

See the full blog here

How far in advance do I need to book my group?

It is never too early to book a group. Keep in mind that the further out from the departure date the better chance you have of reserving the perfect hotels, tours etc. If you are planning to travel between the months of May and September we highly advise at least 10-months notice to if you are set on securing particular properties. Any group that wants to book and travel inside 90 days would have to pay in full to secure the booking.

When should I exchange my US dollars?

If you would like to have cash upon arrival we recommend exchanging around $100 before you leave. You can then withdraw money from local ATMs as needed, or use your credit card (Visa & MasterCard recommended). The ATMs will give you the bank’s best exchange of the day. You may also exchange a small amount of money at your hotels. We do not advise exchanging a lot of cash at the airports as they generally give you a less competitive exchange rate. Traveler’s Checks are NOT accepted at most locations outside of airports so we do not recommend them.

What is the currency in Ireland and the UK?

The local currency in the Republic of Ireland is the Euro (€) and Pound Sterling (GBP) in Northern Ireland and the UK (£). Current exchange rates can be found at xe.com.