FAQs

England

Can children travel on an escorted tour?

Children over the age of 8 years old are permitted to travel on escorted tours however if they are under the age of 8 they are not allowed. Those ages 8-18 are charged 90% of the full adult rate.

Are tips included in my Escorted tour price?

Tip is not included, but suggested based on the level of service you receive. Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

How does group airfare work?

Airlines require that you have at least 10 people traveling on the same itinerary in order to be considered a group. Your per seat deposit will hold airline reservations and guarantee your base fare until 90-120 days prior to departure depending on the airline. Tax and fuel are subject to change until paid in full and tickets are issued.

When should I exchange my US dollars?

If you would like to have cash upon arrival we recommend exchanging around $100 before you leave. You can then withdraw money from local ATMs as needed, or use your credit card (Visa & MasterCard recommended). The ATMs will give you the bank’s best exchange of the day. You may also exchange a small amount of money at your hotels. We do not advise exchanging a lot of cash at the airports as they generally give you a less competitive exchange rate. Traveler’s Checks are NOT accepted at most locations outside of airports so we do not recommend them.

Are the pedals set up the same on manual cars in Ireland and the UK as in the U.S.?

The pedals are set up the same on cars in Ireland and the UK, though everything else in the car is reversed as the driver’s side is on the right of each vehicle. Reminder – you’ll shift with your left hand!

Iceland

Are you supposed to tip in Iceland?

Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

Ireland

What is the weather like in Ireland?

Ireland has a mild, temperate climate which produces temperatures in the 70’s during the summer months and the low 40’s in the winter. Spring and autumn temperatures usually hover around 50 degrees (F). Rain is very common and tends to appear at the most random times so make sure you plan accordingly. However, we have found that it never rains in the pub… or so the saying goes.

Check out Ireland’s average monthly temperatures below:
 
WeatherGraph.Ireland.TenonTours-01

How far in advance do I need to book my group?

It is never too early to book a group. Keep in mind that the further out from the departure date the better chance you have of reserving the perfect hotels, tours etc. If you are planning to travel between the months of May and September we highly advise at least 10-months notice to if you are set on securing particular properties. Any group that wants to book and travel inside 90 days would have to pay in full to secure the booking.

What is VAT and how do I get it refunded in Ireland and the UK?

In Ireland and the UK, almost all consumer products are subject to Value Added Tax — VAT, for short. VAT is a “hidden tax” — already added into the purchase price of any souvenirs bought on a visit (there are two notable exceptions in Ireland and the UK: no VAT on books and no VAT on children’s clothing and footwear). Americans are entitled to get a refund of VAT paid. In order to get this refund you have to get a VAT-refund form at the time of purchase from each store in which you shop. This is very important! Unlike business travelers, tourists aren’t entitled to refunds on the tax they spend on hotels, transportation and meals.

What will my hotel be like on an Escorted tour?

CIE Escorted tours use three classes of hotels – these are first class (3 star), superior first class (4 star, which include castle properties) or deluxe (5 star, which include castle properties).

First class hotels (3 star) feature a dining room, lounge, bar and comfortable guest rooms. Many have leisure facilities.

Superior first class hotels (4 star) offer the same amenities with higher standards and many have leisure and spa facilities.

Deluxe hotels (5 star) offer luxurious features and are often in unique settings.

Should I get travel insurance?

We recommend purchasing travel insurance. Tenon Tours offers a tour protection plan to cover your trip plus airfare – whether you purchase airfare through us or not. Travel insurance is affordable and gives you the extra peace of mind should anything happen during your trip. For specifics on our travel insurance coverage, contact your personal travel specialist.

Italy

Are you supposed to tip in Italy?

Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

How much money should I bring for my trip to Italy?

It varies greatly from one person to another, but we recommend budgeting €100 per day to allow for lunch, dinner, drinks, gelato, and other expenses.

How can I get a GPS?

GPS can only be requested when reserving the car. They are on a first-come, first served basis at the rental office. Always check to make sure the car doesn’t come equipped with a factory installed navigation system since they are becoming standard equipment in a lot of newer cars. Something we also suggest is the Here WeGo app. You can download the app to your phone before you leave and download the maps for the countries you need as well. Once you arrive at your destination, you will be able to use the app for driving directions, finding restaurants or gas stations and looking for tours and attractions. And this can all be done completely offline, without connecting to the internet.

When I book a chauffeur driver tour, can I plan my itinerary on the go?

Prior to travel you will need to have a rough outline of where you want to go and what you want to do so that we can help you determine if it is even possible within the driver’s hired time limits and the countries regulations.  There should be some flexibility built in for unforeseen time issues and/or if you would like to take a more causal approach to your sightseeing.  Always remember, there are time, mileage and driver regulations that must be abided by.  These regulations are not set by Tenon Tours and your driver will work with you directly as to any itinerary changes or updates that may be required.  For more details on itinerary planning for chauffeur driver tours, download our Private Chauffeur Driver Guide here!

What is the Super CDW?

The Super CDW is additional insurance you can add to your regular CDW for an extra cost. The Super CDW insures against the CDW deductible amounts. Tires, wheels, fuel contamination and loss of keys are not covered by premium. If not included in your quote, daily cost is approximately €/£12.00-22.00 EUR depending on car category.

Scotland

Are tips included in my Escorted tour price?

Tip is not included, but suggested based on the level of service you receive. Tipping is always at your discretion; please refer to our tipping guide online for customary suggestions.

I would like to organize a group trip, how do I get started?

As a Group Leader and Organizer you will be the liaison between the travelers and our Groups Department. So to get started on the research here are some of the details you will need:


What country would you like to visit?
When were you thinking of traveling?
How long would you like your trip to be?
How many people would you like to bring?
Does you group have a specific theme or interest, e.g. Golf, Music, Historic sites?
Will you be traveling together from one locations or from all around the US?
Need some ideas? View our sample itineraries.

The next step is to contact us to discuss the type of itinerary you would like and to receive a customized quote

What time of day will we depart each city?

Departure times to each city can differ, but are usually between 9:00 am and 3:00 pm. Your By-Your-Side Service℠ TEAM member will review your time and touring options so that you can plan out activities accordingly. All departure times will also be listed on the travel documents issued prior to departure from the U.S..

What type of transportation will we use while traveling on a Hopper?

Hopper tours, depending on your country and itinerary, utilize a combination of transfer types including door-to-door transfers with a driver, trains and/or scheduled bus.

For scheduled Hopper tours with door-to-door transfers between towns, vehicle types will vary depending on group size. While we don’t retain a single vehicle for the duration of your trip, we do work with several local transportation and tour suppliers to ensure comfortable, hassle-free transfers and sightseeing excursions. The type of transfer may vary and is subject to change based on the total number of travelers traveling to/from the same destination on any particular date.

Airport transfers to/from the airport are provided via scheduled service shuttle buses to the city-center. Upgrades may be available for door-to-door transfers with a driver.

If customizing your own Hopper we can help you set up various types of transportation between towns including a private driver, train and/or scheduled coach bus transfer. When utilizing scheduled transportation the proximity from pick-up and drop-off points to your assigned hotel may require up to a few block walk or hiring a taxi at your own expense. Maps of locations will be provided.

What is the ratio of females to males for scheduled tours?

Each trip is different, but on average the ratio is about 3:1 (female to male).

Wales

What do you mean by scheduled service?

With scheduled transfers you’ll enjoy a ride on a luxury coach bus or train. Scheduled transfers can be upgraded to private transfers for an additional charge, please ask your sales representative.

What is the electrical current/voltage in Ireland and the UK? Do I need a converter?

Unlike the US and most European countries, the UK & Ireland’s electrical current is between 220-240 volts, 50 cycles A/C and work off a flat three-pin plug. An adapter is necessary and can be found in most duty-free shops in the airport, Brookstone, Bed Bath & Beyond, or in most hardware stores or pharmacies such as Walgreen’s. Please see our Adapter/Converter blog by clicking here!

Why travel as a group?

Organizing your own group to travel gives you the flexibility to set the pace of the tour to match your interests and budget. It also allows you to take advantage of groups discounts in hotels, on tours and with airfare. You can reserve the land and air space with a minimum deposit to allow you time to promote the trip and gather participants.

How many suitcases am I allowed to travel with?

In some instances for international travel, you are allowed one piece of checked luggage and one carry on, although many airlines are even charging for the first checked bag now. For example, WOW Airlines, a popular choice for Iceland, allows only a small carry-on and requires you to pay for extra carry-on and checked bags as well. It is best to check with your scheduled airline for specifics regarding size, weight, and number of items allowed.

What are the hotel bedding options?

It is important to note that European hotel rooms generally tend to be smaller than North American hotel rooms.

For your hotel room you can choose to have:

Double– One bed for two people (usually Double/Full or Queen size, depending on hotel star level. King only by request for certain hotels and not always guaranteed).

Twin– Two separate beds (can be two Single beds, two Double/Full, one Single & one Double/Full, etc…)

Triple– Two beds to sleep three people.  Rarely will there be three separate beds.  (Normally you will find a Double/Full bed and one twin bed for a total of 2 beds.  Sometimes you may find two Double/Full or three Single beds, but it is rare.) Please note there is no reduction in cost for a third person sharing a room with two others. For comfort, we suggest that three adults take two separate rooms.

Twin and Triple Room configurations will be assigned based on hotel availability at the time of check-in.

Note: No more than three adults can share a hotel room.